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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way. We have many strings to our bow, including Sales, Service, Parts, Corporate, Customer Service Department as well as other "behind the scenes" departments. Please take a look around our centre.
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Always brilliant service
Really professional service from booking in to collection. Pricing accurate of upfront costs
All worked well
Very helpful receptionist and straightforward process for dropping my vehicle off for servicing.
Friendly staff and personal service.
Because I was completely satisfied
Considering the limitations of the pandemic the service was completely satisfying.
Everything was to my satisfaction
This is the fourth vehicle we have sourced from your garage and it has always been a painless experience.
They did exactly what they said they would, worked well in these 'restricted' times
Very helpful, took a personal interest in my purchase, explained every stp in the Covid 19 policy.
Booked in at the time I wanted and I was able to collect when I was ready . Video took 2 days to be sent to me but I like to see what has or needs to be done .
Staff were very good. easy drop off, pick up. Far to expensive however.
I can't fault the overall experience at all, from the Covid precautions to the courtesy of the staff.
Very good comunication.
I can't fault the attention they pay to the customer from booking through to collecting the car after service. I also appreciate the video from the service engineer running through points he has found on inspection, especially beneath the car.
There were no issues.
I don't think anything could have been done anymore efficiently
Efficient , good comms
Excellent, cant think of a better service experience I have had with any of my vehicles.
A safe, easy and efficient service from booking to picking up my car. The staff were excellent and very personable which makes you feel special.
Excellent quick service.
William and Jay in services and Mike Dawson in sales
Great communication before, during and after. Thank you
This is mostly due to Yasmin Anderson, who is so efficient she can answer an email before I've finished typing it!
Soper bmw performed well under difficult circumstances given the restrictions we are current experiencing
Service completed on time. Clearly explained what was done in the service.
Quick, informative, and very professional
Everything was as planned. No issues and no surprises.
Did the job expected.
Everything went as planned and despite COVID restrictions a polite friendly service was given
I was very pleased with the overall experience. No issues with the service and work carried out with updates via phone and e-mail during the day.
Very efficient from my booking on the phone through to the seasonal check on my car, i.e. this was the first time i had dealt with Soper's of Lincoln
Pleasant staff, well organised.
Very nice and welcoming
usually the vehicle is valeted on completion, maybe the virus was the reason!
Always well informed and communication superb
Smooth and informative service as usual
Great Service & friendly.
Difficult at the moment with covid restrictions but staff worked hard to deal with issues.
SOPER ARE A GREAT OUTFIT FOR SERVICE, ALWAYS POLITE AND FRIENDLY, KNOWLEDGABLE AND HELPFUL
Prompt, friendly and on time
Like the way you report back to me about my car health
I didn't have to wait a long time for my appointment and there was no fuss.
Process actually better as a result of Covid 19 precautions. Less waiting around.
Got the problem fixed
Professional courteous service
Really efficient service in a COVID secure environment. All the staff were very friendly and welcoming.
Good customer experience
Great dealership to deal with in all aspects
It was a call-back experience, very helpful
Easy to book, prompt service and welcoming
Very friendly and professional service administrator.
Dealerships of all makes of cars still have reputations of being misleading,may over charge for work or even do work that doesn't need doing..I have no issue with taking my car back here whenever I need work doing
From start to finish the staff were friendly, helpful and efficient.
Service is always very efficient, the videos showing what has been done/needs doing is always very welcome
Friendly and communicative
All work done in the time frame, no issues
Nothing was too much trouble, your service rep William really went the extra mile to ensure that all of my needs were met.
Because I had to return to have the update completed.
Very efficient and polite
Your very good, and everyone company has room for improvement.
Couldn't fault them, very efficient, professional and friendly.
Always pleased with Soper service
Yasmin looked after my needs as always and completed my visit in a prompt and timely manner.
Unfortunately my windscreen was damaged moments before I arrived for my MoT test. Sopers gave me good advice not to go ahead with the test, and rescheduled it without charge, to give me time to get a replacement.
Very efficient service from the booking procedure through to the work being carried out.
As above, all contacts were friendly, polite and professional
Kept updated with the service and a safety recall was complete. I had to return for parts ordered for warranty work but I found this an acceptable timeframe. I have been satisfied with all aspects of dealing with you
Always good service
Service completed much quicker than expected.
Brilliant customer service from start to finish.
Made to feel at ease and confident that the service plus video was second to none.
Mike Taylor at your Lincoln branch is brilliant this is the second car I ve brought off him Wesley Segarty was also helpful on the finance front
Covid prevented a full handover
Always satisfied with Soper BMW. Wouldn't go anyware else for BMW and we live in Norfolk passing at least three other dealerships on the way.
Excellent service provided
Prompt comms from salesperson and frequent updates on progress
Friendly, polite and professional treatment received from Reception and in particular the salesman dealing with my new car.
Always contacted us with information and kept us updated with prices and keen to secure our business. Very good service due to the Covid-19 restrictions didn't affect the salesman's ability to answer questions and find the right vehicle for us!
Very customer service orientated. Every time I contacted Soper BMW, Mike range back very promptly and was able to keep me up to date. When he was off, he connected me with someone else.
Missed out on the experience due to the covid crisis, but Centre did their best
Nothing was too much trouble
Mike was more than helpful right from start to finish, even when I was getting stressed over insurances! Pleasure to deal with and would definitely deal with again later in year when our second car is up for replacement
Pleasure to deal with
Contact via telephone and email was good.
As above - everyone at Sopers Lincoln was professional and courtesious and always delivered on their promises in terms of follow up call and emails. A very smooth transaction
In the current climate the dealership couldn't have done any more for me. Brilliant communication and handover
My dealer made everything painless.
Very easy given the current situation going on
friendly, professional (under the circumstance!)