Whenever my car has to this garage it has been serviced to the highest standard and done to the agreed time.
You quickly sorted out the payment issue with strathstone Doncaster . First class service
I was told on several occasions that the system was going paperless and that was why I was not given any paper work (it was emailed to me) or explanation of my wait and what work had been done on the first evening .. see below
Always had a great experience there from sales to service
They found the problem with my 730 which was new in April 2019. The part is on back order and I feel that this should have been picked up at the factory in Germany. They now have the part and I need to leave the car for a full day.To be programmed in
Less than a week after having car serviced oil light came on.Car was low on oil????
From booking, through the Fast Lane experience, I felt that I was valued as a customer
Service representative very professional
Friendly and knowledgeable help from our service contact.
Expectations set for a 2hr service and were met
Friendly and efficient service, staff always seem happy and pleasant
2 hour slot for service given and adhered to, not o.t.t pricing
For the first time I opted for a 'waiting' service appointment. Clearly the staff had an idea of the timescale such a procedure would take and sure enough the car was ready drive away 10 minutes prior to the estimated completion time.
Good service with very pleasant staff, but kept waiting far longer than time given.
Good, although there was a queue of cars awaiting their post service wash, which elongated my visit.
From reception to Service first class treatment.
Waived the fee for repairing the conected drive system - BMW fault.
As stated above. The whole experience was rather poor in my opinion.
After an initial blip with matter relating to 2 minor faults.I visited Sopers and saw Yasmin Anderson and from that point she dealt with my queries in a pleasant and professional manner,arranged for Dave Ellis to inspect my vehicle.
Sopers are great, lady on reception a really credit, so helpful, polite and welcoming. Warranty claim sorted so quickly and without issue, everything would be 5 stars but waiting appointment took nearly 3 hours to change 2 wheels.
Service was carried out plus additional checks as requested. All done on time and as quoted.
always a pleasure to visit Sopers , courtesy and friendly service with a real a genuine desire to keep customers happy whilst offering very good coffee
Carried out task within time frame to good standard.
Change to Winter whelks took 2 hours 15 minutes (I was on 2 hour waiting appointment so had to leave before car was vacuumed). I would much prefer a 1 hour slot & no valeting as have work to do ! F1 teams change wheels in 3 seconds !
Inconsistent pricing. Poor communication. Very dissatisfied with cosmetic repair and wheel repair insurance products I was sold by Soper BMW when I first purchased my vehicle, which provided no value.
I have no complaints about the workmanship as with any service there is no tangible visible end result to gauge this on, I have no reason to complain.
Very welcoming, understanding and a high level of care and attention given to the customer experience and to the car itself.
Quick service, very little waiting time, very pleasant and polite staff.
Jobs completed in a timely manner and to the high standard expected.
The issue with the car was apparently a problem BMW was aware of and I believe should have been part of a « recall » rather than waiting for customers to notice.
No one offered me a drink. No one came to tell me the job was going to take longer than expected.
The 'salesperson' was relaxed in his manner, the options regarding finance were explained and although initially I was going to pay cash for my car, opted for a similar deal to previously
My only disatisfaction is with the high prices charged
A fantastic service offered from the moment you walk through the doors
The side panel on the Drivers side of my vehicle that carries the seat position controls had come of .I was told that the repair was not covered by warranty. And I was charged £85 . A day later it came off again and had to be repaired again.
Involved at every stage of the service and repair. The collection and delivery service is so useful too if you are unable to drive. Full confidence in the car on return.
Car was in for update ( re 2001 service fault) on 2019 330e Picked up from home loan car left and delivered back same day by James Laverick perfect service
Absolutely no issues. Everything explained . Car was valetted to a high standard. Very happy customer.
In recognition of the staff and the quality of the work.
Amazing service, Yasmin inparticular was fantastic at keeping me updated throughout the process of my car being in your care and chasing replacement car.
Told them about an issue which was palmed off as 'injectors' but to me it was something they didn't want to investigate, again told them at my service which they said nothing could be seen visually. Appalling.
Usually we have very good customer experience with Soper but on this occasion when our X2 was out of action for 4 weeks, there was little communication and that was only when we contacted them. They have tried to repair relations though.
But I did wait 3 hours for a brake pad change expecting to only be there for 2.
Car was collected from home at 11am for first service, and returned by 4pm. Driver efficient and courteous. Documentation clear and informative. Pricing a little on the high side.
Was not happy saying we had to pick car up between 5&6 pm would not bug when we booked are car in for service and M O T , we are in are late 70 's and didn't want to be driving at that time of night with all the rush hour traffic ,
Yasmin managed to find me a loan car within minutes when it was apparent the issue highlighted was going to take a few days to dry out and repair. I was kept informed at regular intervals as well by Yasmin.
Very good service all round
The job was done to my satisfaction.
Quality service, very premium, but also very expensive
No complaints, top service!
Good service, but service pricing is punchy.
I had to pay for my own taxi home after bringing it in for a warranty issue. Little reason I know. Still it's a part of service you could provide.
The service we received was very good, your sales person was very pleasant along with the other members of the team.
Wonderful caring service thankyou. Friendly staff.
Paul Watts who runs the workshop there is a very good friend of mine, so he makes sure that everything I ask for is done & done correctly. Steve Chambers is the guy I ask for to work on my cars as he takes pride in his work, great guy as well.
They put right my issues - although i have yet to spend my voucher .
Very friendly and approachable staff, prepared to go the extra distance to ensure customer satisfaction.
David was friendly and helped us find a car to suit our budget without being too pushy.
Efficient and professional as usual
Always leave me satisfied
The team ensured all works were done and also managed to additionally complete the MOT.
As explained above the service from start to finish was a pleasant experience
The level of service from Mike Taylor, Rob Payne is second to none. I would happily purchase another vehicle from them.
My last visit to Soper was faultless, however, I had to chase my insurance company to get the progress necessary for the visit to take place.
Job done without any issues
Nothing was too much trouble and when one person couldn't answer a question it was passed over to someone that could
Confident in service but a bit expensive for a minor service
Always satisfied with Sopers staff and work
They do what they are supposed to, and keep you informed of progress.
As previously mentioned, very helpful and attentive staff but very expensive when it comes down to parts and labour costs (£150 ish per hour). For example, I would not purchase tyres direct from BMW as they can be at least 50% more expensive.
Always a pleasure from entering the showroom with a great welcome to dealing with all staff
All the staff are friendly and efficient.
Service staff excellent and a real credit. Sales staff appalling waited 2 hours for a salesman who was supposed to come and see me. Service advisor emailed Sales Manager as I left and still no call 3 weeks later. So dissatisfied looking away from BMW
David is great. Knowledgeable, polite and efficient.
I haven't had my car serviced at sopers yet all I have done is sign up for a 3 year plan
No real complaints,every thing handled proffessionally
Always friendly and talked through fault at my level.
I was also pleased at receiving a vidio of the underside of the car.
Everything was very professional just disappointed the handover was outside and not in the handover bay inside
Very happy with the service of Stefan and the team at Soper
Lack of attention to detail, rushed handover of car. I drove 150 miles to pick my car up and they didnt even give me a full tank of petrol to drive back home. They should learn from Mercedes where handover of a new car is a special experience.
Sales representative very attentive and overall process was very smooth
Dominic was very helpful as were the rest of the team we met at Soper BMW
Superb service from Mike Dawson
All went very smoothly throughout the sales process. The staff were friendly and efficient.
Perfect experience and felt welcomed
All queries were answered before and after the sale. I know I can call them anytime to discuss anything to do with my car/ deal.
During purchase completely satisfied but the delivery of the vehicle has undone all the good work by the dealership, ie. vehicle delivered with paint flaws
Everything about the experience at Soper's and with their salesman, Mike Dawson was excellent
Helpful with my purchase.
A very good experience all round
Not the usual meet and greet person no coffee offered but Mike did so all was ok in the end
I have dealt with Mike Taylor for a number years now and have always been extremely well looked after. It is really assuring to be able to deal with the same person over a number years.
As usual Sopers and Mike Dawson outstanding
Salesman very knowledgeable and all requests catered for.
Both Stefan the salesman and Ben the techy guy explained everything fully and in an easy to understand way. One comment we set the car up over an hour, when I got home and entered my profile via connected all the settings went and I had to start over
Personal service from the get go with attention to detail
James laverick was superb.
Everything worked well from the initial contact to final delivery. Mike Taylor kept us in the loop every step of the way.
Made to feel special. Great place to deal with
Kept informed all the way through
Mike was very helpful and knowledgable of the vehicle.
Although Lincoln was a long way from me they offered me an excellent deal.
Excellent facilities, well treated and no overbearing sales pitch. The car was well prepared and presented. Not to mention also an excellent car.
Soper of Lincoln
Roman Way
