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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way. We have many strings to our bow, including Sales, Service, Parts, Corporate, Customer Service Department as well as other "behind the scenes" departments. Please take a look around our centre.
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All issues dealt with as requested
clean efficient friendly ,,i did ask for one of old spark plugs to be saved (just for curiosity of ex engineer) but never got one ! still no problem there so all good. car ready on time
The service side of things was absolutely great, and the staff are fine.
Only booked in for a recall and felt like a valued customer by the service received and my car was completely cleaned and sorted out my tyre pressures which I did not expect.
Very good..great staff... welcoming and helpful
This was a recall-free check-up and I was delighted to find that my car had been valeted without charge.
All of the staff were very polite and attentive and tried to give a number of options to help me choose the best 'package' to suit my needs.
Stress free from start to finish
Exceptionally helpful staff in all departments, professional and informative regarding their knowledge on the BMW.
Efficient and friendly
Everything was on time and as described before my visit
Excellent as always.
As above, recall work completed at mo cost to me but treated the same as when I'm paying.
Very helpful and efficient dealer personnel; the reception, service desk, mechanic, and the vehicle cleaning person, who even managed to find my partners long lost sunglasses whilst doing a great job!
The staff were more than helpful in answering any queries and made it such a smooth & easy process from start to finish. My car was left immaculate. Thank you.
Courteous and efficient .
Lovely helpful staff with friendly personalities, nothing was too much trouble.
As always the service at Soper's is excellent the reception the service supervisors and the workshop team lead by Paul Watts are second to none.
in and out within 2 hours as required
I booked in arrived the process explained and the work completed in a timely manner
Ready on time, kept informed and car cleaned as an extra
Will, of the service dept was very helpful & informative when I had some queries.
The team kept me informed and the work was completed to a high standard
Absolutely everything was dealt with speedily and efficiently despite the limitations imposed by Covid.
Absolutely nothing to complain about.
Totally hassle free with polite and helpful staff Made to feel special
Work was completed on time with no issues and no waiting
Refurbishment of wheels was first rate
Love the car and love the first class service I received
Good service from service lady, Yasmin I think
Good quality of service. Friendly staff.
Staff as always are very helpful and very nice to deal with
Good communication and cleanliness after the job was done
Give you the score because the technician video and the device reception was so friendly and could not help me enough thanks
Took car & collected car & kept advised of progress throughout
Service manager was first class and quick to get the job done
Just great service.
The srevice was completed as promised and expected when making the booking. I was kept informed on progress.
Very warmly welcomed on arrival. Despite the showroom clearly being very busy, I was attended to promptly and efficiently
My car was repaired in a timely manner.
Always get excellent customer service
Work done befor original time given to me , car had been cleaned . Good service all round .
Service was carried out in the time agreed. I was kept informed of progress and when the car was ready for collection.
Couldn't fault Soper in anyway
All perfect down to handing my car back all valeted.
work carried out to my satisfaction
No issue with service received. Excellent
Everything that was needed to be done was completed quickly.
The service was very good.
My car is always taken care of and staff always have time for you.
The staff was friendly and efficient. My issue was resolved swiftly and professionally. I was very satisfied with the service provided. Communication was easy and I was kept informed about how things were progressing.
Top quality service, especially in these challenging times
Met my requirements perfectly
All due to my dealings with Peter.
Because everything worked on ok
Exceptional service. Car returned within timeframe stipulated.
Soper of Lincoln have been excellent in terms of purchase through to after sales and service. Excellent assistance from Peter Mizen recently when my BMW was booked into Soper's for a fault finding on my vehicle. Good communication throughout the day
Kind and considerate.
No fuss, did the job
Always receive fantastic service from Soper BMW, have to say having dealt with a few dealerships over the years they are by far the best
Service completed as required, on time and with courtesy.
First class service, a superb team
Work done as expected, when expected and the car got a great clean, too!
Amazing despite the current situation.
Always looked after well
Whole experience very satisfying. Staff very attentive
the process was good and expeditiously
Excellent all round service
Work carried out on time and on budget and I was able to collect the car early.
I was given a 2 hour wait appointment for it's first service which was ideal as I live more than an hour away. Also the cost was very competitive.
quick & efficient
Efficient customer service
Whole process was very professional and efficient liaison between client and dealership was friendly and easy
Every part of the service experience was excellent.
Knowledgeable sales and service staff. Prompt responses to questions. Administratively well organised and easy to complete documentation. Very well presented vehicle. Everything on time. No problems at all.
SoperBMW in Lincoln once again provided an excellent service. It was a pleasure to deal with Rob who was very friendly and efficient in all aspects of the ordering process. It was also very straight forward and easy to deal with Wes on the finance.
The whole experience of the sales procedure was of a high standard.
As mentioned I have not had pleasant experiences elsewhere that have, to some extent, made me avoid changing my car. This experience has helped to change my perspective.
Mike Taylor at Soper is open, fair, honest and a pleasure to deal with. Yasmin in the service department is very welcoming and open. The whole team are highly professional.
From order to delivery I was given regular updates. Car delivered to my home as I was unable to drive at the time
Very satisfied as nothing could have gone easier during these COVID times perfect
I have purchased a number of cars from them. They are always friendly, professional and a joy to deal with. I cannot recommend them enough and will continue to buy my BMW cars from them.
Mike Taylor was excellent, very knowledgeable and not pushy at all. Have great advice of choosing the right vehicle
Great customer service
Excellent customer service felt valued good all-round deal
It all went very smoothly
Fantastic service from start to finish. Very easy to deal with considering the covid situation. Mike went out of his way to be helpful all the way through
Got the car I wanted almost 100% spec, price I was happy with , wasn't pressured or given sales pitch. My salesman Rob Payne one of the best I have dealt with on 36 years of car buying
All down to sales rep Mike Taylor Nottingham
Very easy transaction and car was delivered 6 weeks early so good result
The purchase process was very easy and professionally dealt with , as was the delivery. I can't rate Mike Dawson at Soper highly enough. He is always very helpful , friendly , informative and professional. Hence my second car purchased from Soper.
The test drive was relaxed therefore we got a good feel for the car, the paperwork was dealt with well and Michael Thorpe and Mike Dawson were extremely helpful . Handover due to COVID wasn't what I would normally expect with a new vehicle .
Friendly efficient service from all staff. Easy to do business with.
Soper of Lincoln are simply superb in every department.
The whole pre-sales and sales processes are a joy.
as above - spent a lot of time with us to ensure we made the right choice