The Sales person Mike Dawson was excellent in his approach, and took his time to explain the process. Communication was excellent

The service was completed exactly as planned, on time and budget plus service with a smile (and video tour of my car)

Everything runs smoothly and efficiently and I'm kept up to date with developments.

Whats not to like - good service - helpful

all staff were polite and helpful

Very personal and safe servicing arrangements just prior to the lockdown .

Staff always able to help and provide guidance at all times.

Right from arriving you are always made welcome with the offer of a cup of tea/coffee and often cake, to the service reception who are always helpful and informative. In general the appointment is on time and the car returned washed and ready to driv

I took my car in on the Monday and collected it on the Thursday. I was given a loan car for the duration. The reason for the fault was fully explained and a video was e-mailed to me.

Up to their usual high standards

Yasmin was superb Efficient, friendly and nothing was too much trouble She made a challenging situation easier to deal with She is a role model for amazing customer service

Very nice people to deal with

We were well satisfied with our visit for MOT .we are confident that the work carried out was done in a professional and efficient way.

Service was completed in the scheduled time and to the estimated cost, which was itself reasonable. Staff at Soper are very helpful and friendly - a pleasure to deal with.

all jobs done

Notified of tyres out of limits and needed changing. Very helpful 'Sophie' gave me quotes for new tyres, waited whilst I did a market comparison and extended my Courtesy Car for another day in anticipation.

Always a good experience

The team at soper really helped with the issue and fixed it quickly.

All members of staff were friendly and accommodating. Technician provided a valuable video review of the car on his walk round inspection which provided re-assurance that a thorough check of all safety related items on the vehicle had occurred.

The service I received was fast and efficient.

No complaints

See above

No problems Lucy did a good job.

I was kept fully informed of progress of the work at all times and my expectations were met fully.

The team are friendly and highly professional

I have always been treated with respect and courtesy and the work has been carried out promptly and to my satisfaction. You have great staff!

job done well; waiting area was clean and offered refreshments; customer reps were polite and welcoming.

Soper's, as ever, provided an excellent level of service and a helpful video check of the car.

Good communication.

I have a very good working relationship with Soper due to the fact that i have spent so much time at the dealership

Great service

June's cake, delicious.

Easy to park, on time, on price, nice coffe.

Only lost a star as car was queued for cleaning leading to a delay in pick up

This was probably the easiest service visit I have experienced. I was dealt with by Yasmin Anderson, the procedure was fully explained to me and I was kept updated throughout she is a real asset to BMW. This is what customer service is all about.

Sorted the problem

Improvement on my last visit.

Very easy to leave the car and kept informed during the day.

I was kept very well informed throughout and all staff were very helpful, especially Chris.

Dealt with a few BMW dealers but Soper are by far the most professional and most efficient!

Amazing service from start to finish

Chris Fletcher accommodated me changing my mind and kept me uptodate throughout. He even through in an expensive 1 series keyring.

No complaints

The sales and financial team were most helpful.

Easy process car ready on time

The transaction was carried out in a friendly, helpful and professional way.

Everything was ready for collection. The salesman was very helpful.

I love the 2 cars we've purchased; meeting all expectations thus far

It was a good experience from beginning to end.

Great car and handover by James was detailed and thorough.