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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way. We have many strings to our bow, including Sales, Service, Parts, Corporate, Customer Service Department as well as other "behind the scenes" departments. Please take a look around our centre.
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Got the problem fixed
Good customer experience
Great dealership to deal with in all aspects
Really efficient service in a COVID secure environment. All the staff were very friendly and welcoming.
It was a call-back experience, very helpful
Easy to book, prompt service and welcoming
Dealerships of all makes of cars still have reputations of being misleading,may over charge for work or even do work that doesn't need doing..I have no issue with taking my car back here whenever I need work doing
Very friendly and professional service administrator.
From start to finish the staff were friendly, helpful and efficient.
Service is always very efficient, the videos showing what has been done/needs doing is always very welcome
Friendly and communicative
All work done in the time frame, no issues
Nothing was too much trouble, your service rep William really went the extra mile to ensure that all of my needs were met.
Because I had to return to have the update completed.
Very efficient and polite
Your very good, and everyone company has room for improvement.
Couldn't fault them, very efficient, professional and friendly.
Always pleased with Soper service
Yasmin looked after my needs as always and completed my visit in a prompt and timely manner.
Unfortunately my windscreen was damaged moments before I arrived for my MoT test. Sopers gave me good advice not to go ahead with the test, and rescheduled it without charge, to give me time to get a replacement.
Very efficient service from the booking procedure through to the work being carried out.
Kept updated with the service and a safety recall was complete. I had to return for parts ordered for warranty work but I found this an acceptable timeframe. I have been satisfied with all aspects of dealing with you
As above, all contacts were friendly, polite and professional
Always good service
Service completed much quicker than expected.
Made to feel at ease and confident that the service plus video was second to none.
Brilliant customer service from start to finish.
Appreciate the timed appointment slots, and always friendly.
Very friendly reception and service department.
The staff could not be more polite and very professional. The problem was solved under warranty as quick as it could practically be done which surprised me having had previous problems in the past with other makes of car. Buy BMW and get the service.
The staff met me on arrival, had me on their list, knew my name, were really friendly and made me feel like a valued customer. I was only in for an MOT but I still felt special to be at BMW.
Good covid measures, pleasant staff and reception o felt welcome.
In light of the current circumstances we find ourselves in, it couldn't have been better organised
Soper were fantastic from booking to aftercare
Friendly and helpful staff
It was excellent service, very reasonable price for brake fluid service. Good Covid controls and spotlessly clean we presented showroom / reception area.
No issues, professional, polite at all times
Everything was done with minimal fuss
My recent visit was a pleasure despite COVID restrictions. I received a vehicle inspection video but I was also fortunate to meet the Technician who solved the problem on my car. The face to face (COVID distancing) explanation was excellent.
Easy to book car in. Service available within a couple of days. Car ready on time. Staff helpful and friendly.
Work carried out as expected with no issues.
Friendly, efficient service
Professional and friendly staff and very good customer service.
Staff very friendly and efficient
Contact via telephone and email was good.
As above - everyone at Sopers Lincoln was professional and courtesious and always delivered on their promises in terms of follow up call and emails. A very smooth transaction
In the current climate the dealership couldn't have done any more for me. Brilliant communication and handover
My dealer made everything painless.
Very easy given the current situation going on
friendly, professional (under the circumstance!)
Prompt, flexible and knew what they were doing.
Very smooth handover and also checking if everything is ok a few days later
Rob at Soper BMW Lincoln was excellent, even arranging for the car to be delivered free of charge from Lincoln down to Cardiff, S Wales. Wes, his back up, was also very good.
A very easy and enjoyable process from start to finish, even with the challenges of Covid.
Car came sooner than expected and they kept me up to date every step of the way
Mike Taylor was extremely helpful and easy to deal with
When the car arrived earlier than expected, Soper went out of their way to allow me to collect it early. Due to COVID-19 there was no demonstration of the vehicle but Rob Payne provided as much information as he could to maintain social distancing.