Whenever my car has to this garage it has been serviced to the highest standard and done to the agreed time.

You quickly sorted out the payment issue with strathstone Doncaster . First class service

I was told on several occasions that the system was going paperless and that was why I was not given any paper work (it was emailed to me) or explanation of my wait and what work had been done on the first evening .. see below

Always had a great experience there from sales to service

They found the problem with my 730 which was new in April 2019. The part is on back order and I feel that this should have been picked up at the factory in Germany. They now have the part and I need to leave the car for a full day.To be programmed in

Less than a week after having car serviced oil light came on.Car was low on oil????

From booking, through the Fast Lane experience, I felt that I was valued as a customer

Service representative very professional

Friendly and knowledgeable help from our service contact.

Expectations set for a 2hr service and were met

Friendly and efficient service, staff always seem happy and pleasant

2 hour slot for service given and adhered to, not o.t.t pricing

For the first time I opted for a 'waiting' service appointment. Clearly the staff had an idea of the timescale such a procedure would take and sure enough the car was ready drive away 10 minutes prior to the estimated completion time.

Good service with very pleasant staff, but kept waiting far longer than time given.

Good, although there was a queue of cars awaiting their post service wash, which elongated my visit.

From reception to Service first class treatment.

Waived the fee for repairing the conected drive system - BMW fault.

As stated above. The whole experience was rather poor in my opinion.

After an initial blip with matter relating to 2 minor faults.I visited Sopers and saw Yasmin Anderson and from that point she dealt with my queries in a pleasant and professional manner,arranged for Dave Ellis to inspect my vehicle.

Job done - no problems.

Because I'm satisfied

They were very efficient

Incredible service

Sopers are great, lady on reception a really credit, so helpful, polite and welcoming. Warranty claim sorted so quickly and without issue, everything would be 5 stars but waiting appointment took nearly 3 hours to change 2 wheels.

Service was carried out plus additional checks as requested. All done on time and as quoted.

always a pleasure to visit Sopers , courtesy and friendly service with a real a genuine desire to keep customers happy whilst offering very good coffee

Carried out task within time frame to good standard.

Change to Winter whelks took 2 hours 15 minutes (I was on 2 hour waiting appointment so had to leave before car was vacuumed). I would much prefer a 1 hour slot & no valeting as have work to do ! F1 teams change wheels in 3 seconds !

Inconsistent pricing. Poor communication. Very dissatisfied with cosmetic repair and wheel repair insurance products I was sold by Soper BMW when I first purchased my vehicle, which provided no value.

I have no complaints about the workmanship as with any service there is no tangible visible end result to gauge this on, I have no reason to complain.

Helpful

Very welcoming, understanding and a high level of care and attention given to the customer experience and to the car itself.

Please see above

Quick service, very little waiting time, very pleasant and polite staff.

Jobs completed in a timely manner and to the high standard expected.

efficient

The issue with the car was apparently a problem BMW was aware of and I believe should have been part of a « recall » rather than waiting for customers to notice.

No one offered me a drink. No one came to tell me the job was going to take longer than expected.

Due to issue

The 'salesperson' was relaxed in his manner, the options regarding finance were explained and although initially I was going to pay cash for my car, opted for a similar deal to previously

Total satisfaction

No issues. Excellent

Everything was very professional just disappointed the handover was outside and not in the handover bay inside

Very happy with the service of Stefan and the team at Soper

Lack of attention to detail, rushed handover of car. I drove 150 miles to pick my car up and they didnt even give me a full tank of petrol to drive back home. They should learn from Mercedes where handover of a new car is a special experience.

Sales representative very attentive and overall process was very smooth

Dominic was very helpful as were the rest of the team we met at Soper BMW

Superb service from Mike Dawson

All went very smoothly throughout the sales process. The staff were friendly and efficient.

Perfect experience and felt welcomed

All queries were answered before and after the sale. I know I can call them anytime to discuss anything to do with my car/ deal.

During purchase completely satisfied but the delivery of the vehicle has undone all the good work by the dealership, ie. vehicle delivered with paint flaws

Everything about the experience at Soper's and with their salesman, Mike Dawson was excellent

Helpful with my purchase.

A very good experience all round

All dealt with smoothly

Not the usual meet and greet person no coffee offered but Mike did so all was ok in the end

I have dealt with Mike Taylor for a number years now and have always been extremely well looked after. It is really assuring to be able to deal with the same person over a number years.

As usual Sopers and Mike Dawson outstanding

Salesman very knowledgeable and all requests catered for.

Both Stefan the salesman and Ben the techy guy explained everything fully and in an easy to understand way. One comment we set the car up over an hour, when I got home and entered my profile via connected all the settings went and I had to start over

Personal service from the get go with attention to detail

James laverick was superb.

Everything worked well from the initial contact to final delivery. Mike Taylor kept us in the loop every step of the way.