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Job Vacancy - Customer Support Advisor

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BMW X3 xDrive20d M Sport

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THE FIRST BMW iX

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INTRODUCING THE BMW iX3 PREMIER EDITION.

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SOPER BMW APPROVED USED CARS.

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BMW OFFERS - 2.9% APR REPRESENTATIVE

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THE BMW M3 COMPETITION SALOON M XDRIVE AND BMW M4 COMPETITION COUPE M XDRIVE MAKE THEIR DEBUT.

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CHILD SEAT CAUSING ISSUES? WE'VE GOT YOU COVERED.

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SHOWROOMS SET TO RE-OPEN 12TH APRIL

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EASTER OPENING HOURS 2021

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THE I4. THE FIRST PURELY ELECTRIC GRAN COUPE.

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Roof Top Boxes

INCREASE YOUR BAGGAGE ALLOWANCE THE STYLISH WAY.

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INTRODUCING OUR PURPOSE BUILT COSMETIC REPAIR CENTRE

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GET YOUR BMW READY FOR SPRING & SUMMER

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THE NEW BMW M3 & M4 LAUNCH 13.03.2021

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The BMW 4 Series Loyalty Offer.

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BMW FOLDING BIKE

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SELF SERVICE CHECK-IN DESK.

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WINTER DRIVING TIPS

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SOPER OF LINCOLN COURTESY WASH.

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Soper of Lincoln Click & Collect

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THE ART OF THE MODERN ICON.

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NEVER MISS A SERVICE WITH SOPER.

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POWERING A GREENER FUTURE.

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MY BMW APP.

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WORRY FREE SAFE SERVICING AT SOPER.

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SOPER GOING GREEN SCHEME.

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ELECTRIC VEHICLE SCHEME.

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OUT OF HOURS SERVICE DROP OFF.

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THE BMW X7. A LEADING LIGHT.

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WHAT CAR? ELECTRIC CAR AWARDS 2020.

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THE BRITISH TOURING CAR CHAMPIONSHIP.

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BMW 3 SERIES AWARDED 'MOST LOVED CAR'.

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PROUD SPONSORS OF SCULPTURE AT DODDINGTON.

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THE BMW 5 SERIES SALOON.

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THE ALL-ELECTRIC BMW CONCEPT iX3.

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WE WANT YOUR BMW.

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THE BMW M8 GRAN COUPÉ FIRST EDITION.

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BOOK OUR NEW CAR SANITISER SERVICE.

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BMW Owner's Guide: Maintaining Your BMW.

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SERVICE PLANS FROM £20 A MONTH.

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NEW BMW ACCESSORY PACKS.

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BMW FLOATING HUBCAPS.

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UNAUTHORISED FILMING

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BMW Help: Recalls

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BMW Advanced Car Eye

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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How to get connected with BMW Connected Drive.

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Introducing the new BMW 128ti.

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YOUR PERFECT BMW COULDN’T BE CLOSER.

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THE BMW 5 SERIES

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BMW SUCCESS AT THE WHAT CAR? AWARDS.

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Pre-order the new BMW iX

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Explore the dealership

Welcome to Soper of Lincoln

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way. We have many strings to our bow, including Sales, Service, Parts, Corporate, Customer Service Department as well as other "behind the scenes" departments. Please take a look around our centre.

Meet our team

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Joanne Williams

Receptionist
  • Years at the dealership 18
  • Years in the industry 18
  • Department BMW

Nigel Storey

General Sales Manager
  • Years at the dealership 10
  • Years in the industry 25
  • Department Sales

Eric Spencer

New Car Sales Manager
  • Years at the dealership 2
  • Years in the industry 11
  • Department Sales

Mike Dawson

New Car Sales Executive
  • Years at the dealership 17
  • Years in the industry 27
  • Department Sales

Mike Taylor

New Car Sales Executive & Motability Specialist
  • Years at the dealership 10
  • Years in the industry 16
  • Department Sales

Dominic Severs

New Car Sales Executive
  • Years at the dealership 1
  • Years in the industry 1
  • Department Sales

Roy Tan

Used Car Sales Manager
  • Years at the dealership 12
  • Years in the industry 17
  • Department Sales

Matthew Porter

Used Car Sales Executive
  • Years at the dealership 3
  • Years in the industry 6
  • Department Sales

James Laverick

Used Car Sales Executive
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales

Stefan Parry

Used Car Sales Executive
  • Years at the dealership 1
  • Years in the industry 5
  • Department Sales

Audley McNee

Retail Manager
  • Years at the dealership 2
  • Years in the industry 2
  • Department Sales

Chris Appleby

Service Manager
  • Years at the dealership 8
  • Years in the industry 32
  • Department Service

Jason Child

Service Manager
  • Years at the dealership 7
  • Years in the industry 10
  • Department Service

Neil White

Parts Manager
  • Years at the dealership 25
  • Years in the industry 30
  • Department Parts

Jo Lincoln

Retention Manager
  • Years at the dealership 15
  • Years in the industry 20
  • Department Process & Aftersales Marketing Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All perfect down to handing my car back all valeted.

Service

work carried out to my satisfaction

Service

Everything that was needed to be done was completed quickly.

Service

No issue with service received. Excellent

Service

The service was very good.

Service

My car is always taken care of and staff always have time for you.

Service

The staff was friendly and efficient. My issue was resolved swiftly and professionally. I was very satisfied with the service provided. Communication was easy and I was kept informed about how things were progressing.

Service

Top quality service, especially in these challenging times

Service

Met my requirements perfectly

Service

All due to my dealings with Peter.

Service

Soper of Lincoln have been excellent in terms of purchase through to after sales and service. Excellent assistance from Peter Mizen recently when my BMW was booked into Soper's for a fault finding on my vehicle. Good communication throughout the day

Service

Because everything worked on ok

Service

Exceptional service. Car returned within timeframe stipulated.

Service

Kind and considerate.

Service

No fuss, did the job

Service

Always receive fantastic service from Soper BMW, have to say having dealt with a few dealerships over the years they are by far the best

Service

Service completed as required, on time and with courtesy.

Service

First class service, a superb team

Service

Work done as expected, when expected and the car got a great clean, too!

Service

Whole experience very satisfying. Staff very attentive

Service

Excellent service

Service

Always looked after well

Service

the process was good and expeditiously

Service

Amazing despite the current situation.

Service

Excellent all round service

Service

Work carried out on time and on budget and I was able to collect the car early.

Service

quick & efficient

Service

I was given a 2 hour wait appointment for it's first service which was ideal as I live more than an hour away. Also the cost was very competitive.

Service

Efficient customer service

Service

Whole process was very professional and efficient liaison between client and dealership was friendly and easy

Service

Every part of the service experience was excellent.

Service

Very knowledgeable staff and I was able to discuss matters with my service manager without any haste.

Service

Good engineer report. Timely completion of work

Service

The service I received was fine & I appreciated the video showing visual inspection. On payment I didn't receive an invoice & I haven't received one electronically, I would like to have a copy for my records.

Service

Excellent customer service

Service

very professional

Service

The staff Liam went out of the way to help us and answered all the queries with good understanding and patience

Service

The service was carried out on a wait type appointment, though due to Covid I could not wait on site. Service reception telephoned to let me know car was.ready. All usual efficient way.

Service

All went to plan and friendly service.

Service

They are excellent and kept me informed all the way

Service

Great service

Service

Very happy

Service

Good service

Service

My issue was solved in a timely manner.

Service

Everything was completed to a very high level

Service

Really professional service from booking in to collection. Pricing accurate of upfront costs

Service

Always brilliant service

Service

Great service

Service

Very helpful receptionist and straightforward process for dropping my vehicle off for servicing.

Service

Great communication

Service

All worked well

Service

Friendly staff and personal service.

Service

Because I was completely satisfied

Service

Considering the limitations of the pandemic the service was completely satisfying.

Service

Efficient service.

Service

Very helpful, took a personal interest in my purchase, explained every stp in the Covid 19 policy.

Service

This is the fourth vehicle we have sourced from your garage and it has always been a painless experience.

Service

Everything was to my satisfaction

Service

They did exactly what they said they would, worked well in these 'restricted' times

Service

Booked in at the time I wanted and I was able to collect when I was ready . Video took 2 days to be sent to me but I like to see what has or needs to be done .

Service

Staff were very good. easy drop off, pick up. Far to expensive however.

Service

I can't fault the overall experience at all, from the Covid precautions to the courtesy of the staff.

Service

Very good comunication.

Service

It all went very smoothly

Sales

Got the car I wanted almost 100% spec, price I was happy with , wasn't pressured or given sales pitch. My salesman Rob Payne one of the best I have dealt with on 36 years of car buying

Sales

Fantastic service from start to finish. Very easy to deal with considering the covid situation. Mike went out of his way to be helpful all the way through

Sales

All down to sales rep Mike Taylor Nottingham

Sales

Very easy transaction and car was delivered 6 weeks early so good result

Sales

The purchase process was very easy and professionally dealt with , as was the delivery. I can't rate Mike Dawson at Soper highly enough. He is always very helpful , friendly , informative and professional. Hence my second car purchased from Soper.

Sales

The test drive was relaxed therefore we got a good feel for the car, the paperwork was dealt with well and Michael Thorpe and Mike Dawson were extremely helpful . Handover due to COVID wasn't what I would normally expect with a new vehicle .

Sales

Friendly efficient service from all staff. Easy to do business with.

Sales

Soper of Lincoln are simply superb in every department.

Sales

The whole pre-sales and sales processes are a joy.

Sales

as above - spent a lot of time with us to ensure we made the right choice

Sales

Very happy with deal and smooth transaction. Salesman Rob Payne was extremely helpful.

Sales

Very professional feel about the whole experience of buying a car from Soper

Sales

Mike Taylor at your Lincoln branch is brilliant this is the second car I ve brought off him Wesley Segarty was also helpful on the finance front

Sales

Covid prevented a full handover

Sales

Always satisfied with Soper BMW. Wouldn't go anyware else for BMW and we live in Norfolk passing at least three other dealerships on the way.

Sales

Excellent service provided