The team ensured all works were done and also managed to additionally complete the MOT.
The level of service from Mike Taylor, Rob Payne is second to none. I would happily purchase another vehicle from them.
As explained above the service from start to finish was a pleasant experience
Nothing was too much trouble and when one person couldn't answer a question it was passed over to someone that could
Job done without any issues
Confident in service but a bit expensive for a minor service
They do what they are supposed to, and keep you informed of progress.
Always satisfied with Sopers staff and work
As previously mentioned, very helpful and attentive staff but very expensive when it comes down to parts and labour costs (£150 ish per hour). For example, I would not purchase tyres direct from BMW as they can be at least 50% more expensive.
I haven't had my car serviced at sopers yet all I have done is sign up for a 3 year plan
Service staff excellent and a real credit. Sales staff appalling waited 2 hours for a salesman who was supposed to come and see me. Service advisor emailed Sales Manager as I left and still no call 3 weeks later. So dissatisfied looking away from BMW
All the staff are friendly and efficient.
Always a pleasure from entering the showroom with a great welcome to dealing with all staff
David is great. Knowledgeable, polite and efficient.
I was also pleased at receiving a vidio of the underside of the car.
Always friendly and talked through fault at my level.
No real complaints,every thing handled proffessionally
All went according to plan in a timely fashion
Great service, no fuss and a free replacement number plate. Nothing to dislike.
Was met by Lucy who was very polite and friendly and kept me informed of work required.
as a premium brand dealer things should be perfect
From an initial enquiry through to the successful hand over (and after care follow up) I was handled by Mike Dawson. He was professional, friendly, and effective throughout, and solved problems before they arose. A pleasure to do business with!
Very effiently and courteously dealt with
The people are A1 @ Soper
The problem was not resolved. I took the vehicle in because a tyre pressure warning kept coming on but there was no problem with tyre pressured. I was told there was a problem with the software but it was sorted. The warning came on again.
The work was carried out efficiently and within the stated time frame.
Staff friendly and efficient
It was all done without leaving hpme
Good all round service you can trust
Why do you have to wait to hand in your car and collect it. I waited a long time just to hand my keys in. Time I do not want to spend in your showroom
All good, but no courtesy cars available on a Saturday?
Very good service as always, a nice welcome from reception and Sophie (service advisor) was very helpful.
Very efficient and professional service
the staff are brilliant very helpful and polite
Did what was needed in the timeframe given
Great service from start to finish. Communication was fabulous. Definitely 5 star service.
As per above, only positive was that the car was taken straight back in the following morning and repaired within the hour
Always impressed with the levels Sopa staff go to.
The only snag is that the 'service due, mileage notification' hasn't been zeroed.
Minor issue but took 2days to resolve due to parts supply
Service department were efficient and very professional.
As an existing customer, I have always been looked after by Soper of Lincoln - from the planning stage through to ordering and aftercare of my current BMW. As always; a pleasure doing business with Soper's - made to feel valued and loyal.
Only issue was when my car as cleaned one of the mats was put back but on a follow up visit this was rectified
My car was in for a safety recall. I was not going to get a courtesy car but the salesman (mike) sorted me out. It's little things like that that make all the difference. Of note, charging for courtesy cars is a very disappointing move.
Very Good Customer Service Agent, Good Technician feedback via cursory video. Full explanation of charges.
The car was looked after very. My dissatisfaction comes from a lack of communication to myself causing much inconvenience and spoiling my weekend.
Service completed in the time ( or before ) allocated and ready for collection .
at the time of the service i mentioned that i had a slow puncture and asked if it could be checked. i was told all was fine, however within two days the tyre was down again and i had to have a mobile tyre swap carried out.
The car was booked in at 8am with the only instruction was that I needed the car back at 2pm so I could get back to Home to get kids from school. They rang me at 2.30pm to say they had started working on my car therefore I was already late!
Everything was done, on time to high standard
I felt comfortable and confident of excellent service.
All work done has been to my satisfaction & being able to wait whilst the work is carried out is a big bonus
Friendly professional, knowledgable staff
The warranty problem has not been fixed on my car after 3 visits
Soper were excellent, cannot fault them at all
I had a noise from front door pillar area of both front doors. They resolved it quickly and effectively on the day I brought the car in with no charge.
Car ready on time, returned clean, and communication and attention from staff was perfect.
Service satisfactory. My reported concern re: abnormal noise was not resolved following investigation. I will need to return the car again!
Everyone always be delighted with the help given by Sopers
Asked if I wanted refreshments but declined. TV in seating area could benefit by improved signal. Waiting appointment ran over by 23 minutes ( and considering I came 20 minutes early) it felt a long time waiting!!!
Fully informed of the outcome of the car inspection and diagnosis also informed us of a tyre problem we were not aware of
Staff always friendly, helpful and efficient
Very friendly, nice clean waiting area. One member of staff had even baked a cake!
No problems with the service
Car came back after the service having been thoroughly cleaned inside and out and looked very good.. This was after only having an MOT test. It also always happens when it has been serviced. Very pleased with the result.
Very little appreciation of customer loyalty.
Very friendly , good service
Everything was completed to my satisfaction and the car was given back to me washed and clean.
Professional, caring and efficient.
Due to the positive resolution of the wheel corrosion I am now content and the other aspects of service were first class. Not quite the fifth star due to the wrangle over corrosion warranty on the wheel but would not let a submission below 5?!
Informed of exactly what was being done to the vehicle
Service advisor very helpful, all staff very nice.
everything was sorted no problems, communication was clear and helpful
They kept me updated. They gave it a full health check. Staff were courteous and knowledgeable
Quick, efficient and friendly service. Thank you!
The reason for visiting Soper recently resulted in an unsatisfactory outcome for us and will not be resolved.
I like the BMW brand but on the three occasions I have dealt with soper in lincoln I have to say that overall I'm not that impressed. I'll be planning on moving back to Mercedes next year at the end of this contract.
Car was booked in 4 weeks in advance and was due to be completed a.m. we mentioned that we may not get back that evening so Soper took a unilateral decision to put our service to the bottom of the list and consequently it wasn't ready when we arrived
The person with whom I dealt with at Soper was pleasant, helpful, articulate and knowledgable and sent me off feeling satisfied with what had been done to my vehicle.
I am satisfied with the service of my vehicle but disappointed that a small issue was not resolved to my satisfaction.
As with all visits I have made to this dealer, the free wash and vac is done to such a poor standard I end up having to finish the bits that are missed when I get home. Also the seat and mirrors were moved, which is highly frustrating.
My purchase was made a simple and a pleasant experience. Your staff were attentive and knowledgeable and a delight to deal with.
Job was completed as set out and within time
All work done explained and video accompanied.
Excellent service well looked after
Quality of goods received and after care are excellent.
As the description from reception to completion.
Efficiency & communication
quick, professional, knowledgeable
Everything was I would expect
As I have said before it takes too long, and when I came back to collect the car. I find the video you send is pointless and is a waste of the mechanics time which I'm obviously paying for.
Perfect service kept me informed throughout
Based on my dealer experience
Completed before the expected timescale
Soper BMW had me waiting around for 25-30 mins when collecting the car. This was after calling me to say it was ready, but when I arrived it was still being washed.
Excellent service from start to finish. Special mentions to David and Jasmine
As the same in question 1
I felt you were a bit pricy for 6.5 litre of engine oil! Not that I have looked much in the past, although I did have a prepaid service deal,
I was happy with the service
As an independent dealership, unshackled by the JCT600/Sytner etc corporate mantra, all staff are stakeholders and are committed to customers and their satisfaction.
This was not a scheduled service but a safety recall to replace the EGR valve
Waiting appointment - work completed within the timeframe stated
A very pleasant experience as always at Soper BMW. Mr Paul Watts was exemplary in his handling of my queries regarding the install of the BMW car eye 2.
The car was there for its MOT, one phone call to book in,nice greeting on arrival, nice coffee whilst waiting.i had booked a waiting appointment. Wash and valay , all carried out in a pleasant and professional manner. Well done Soper's.
The way I was spoken too.
Only problem was with the video was not too clear which I received about the problem with the near side wheels.
I was well looked after from the start of receiving a telephone call to arrange a convenient date to bring my car in for service and mot. I decided to wait in the relaxing waiting area which had refreshments, TV, even free wifi.
I was kept waiting for just over 2.5 hrs. I was told the hold up was due to the new wash system.
I am only very satisfied as I had to bring the car back to have my new tyres re sealed as it had not been completed enough the first time round and kept losing pressure.
Safety recall completed and arranged a test days drive in the i3. Very helpful and informative service from Chris
Great professional and integrated team
Excellent facilities, well treated and no overbearing sales pitch. The car was well prepared and presented. Not to mention also an excellent car.
Delivery was delayed but this was not dealers fault BMW factory need to improve time from completion of build to delivery to dealer not good when you know the car is sitting on the dock waiting to be shipped it took 15 days to be delivered to dealer.
Enjoyed the experience with Soper bmw, they were very fair and gave me a great deal with trade in and new car price!
Danny was dealing with us on pick-up day, and Gary called before to arrange the timings, Arnold talked us through the gap policies etc. All went very smoothly.
From start to finish, nothing was too much trouble. Well explained and demonstrated.
Excellent staff and product knowledge Especially from mike dawson
Our sales man was Mike Taylor and he was superb . Professional, friendly and very informative . He made the whole process very easy . A credit to BMW.
I was kept informed regularly about the delivery date and the salesman was always helpful .
For reasons stated above.
Excellent sales experience and handover
Arrangement of first payment date, had to chase Had to chase the deposit refund Disappointed that we weren't asked to chose reg plate (have always been offered a choice in the past), when I asked it was too late as the car had been registered
good listening skills & strong product knowledge
Great customer experience
Soper have been brilliant again. Bug thank you to the team there for their ongoing support
I got a good deal on a great car with minimum fuss
Soper of Lincoln
Roman Way
