I had arranged my booking a few weeks earlier and delayed the appointment so that I could have a BMW courtesy car available whilst my car was being serviced. I was not happy when I was then given a mini as my courtesy car for the day.
Not Dealers fault but I was in the dealership for over 9 hours! Awaiting part to arrive and fit
Wheel refurb from Kerb damage, great job kept informed and service
Something fairly important was missed on the service which I required to subsequently contact you about. There was an error on the next service date and the wrong tyre was recorded - left me wondering if the service had been undertaken
Like I say very expensive they cleaned my car but not to a very good standard
Unconvinced that the computer in the car was giving correct information
The whole experience is first class ,from making the phone appointment, getting the service item completed and not forgetting sampling the delicious coffee . Plus a complete valay, don't think it could be better.
Getting charged £80 for the pleasure of being told the car has no recorded faults is rather frustrating. I even have photographic evidence.
found the service very efficient
Only small problem was over a full week before could get an appointment for repair.
As before; good service, prompt and courteous
Conflicting advice received from different members of staff, leading to me having to challenge the price charged. The service manager resolved the issue eventually but not without causing me some embarrassment. Also 45 min wait at time of collection.
All staff on the servicing side are helpful and the car is in pristine co diction when returned
Booked in at a time that suited me; service team ready for my arrival. Plenty of seating whilst waiting last 39 mins for the service to be completed
I had a very good experience, all sales staff were professional and polite, special thanks to Dave for making it a pleasant transaction.
We are always looked after well by all the staff.
car was not worked on until 3pm when i was asked to arrive for 8-30am. this is not the first time this has happened.Phone calls not returned to customer when staff have said they would ring them.HAS HAPPENED SEVERAL TIMES.
The service team were great, as were their attitudes to the faults. Only not a 5 start due to BMW's poor higher level customer service. It would be nice when they clean and vacuum the car if they would also do inside the boot.
Excellent quality of service.
My cars 'free service' wash was very poor and on arrival home I noticed the next day that my rear wiper had been split, I can only assume this was done when the car was being cleaned as the wiper blade was fine before the car went in for it's service
Perfect service helpful polite informative staff in the servicing department
Generally as above Had to return 2 days later once part was available but second time it was fitted in less than 30 minutes
Quite a long wait to be seen due to equipment failure without any explanation. as to why I was left waiting.
Mechanics and engineers excellent. Sales staff have also been good though recently some staff in servicing have not been as good.
The service is excellent, I never have any issues and everything is never too much trouble.
Everything went like clockwork ??
Great however would be good if you offered a service plan.
My vehicle reported 'damaged' as an output of the health check video, a short vehicle inspection upon arrival would have avoided considerable upset..
Wesley looked at the wheels and agreed no customer damage to the wheels, He fowarded photos and detail onto David Noble the original sales person, After 5 days no response so I rang, David informed me that they would sort something out?
Easy procedure, friendly staff, efficient and knowledgeable staff.
Normally we are satisfied, but on this occasion we weren't. We told the Service Manager this but he wasn't very sympathetic. The order in which the work was carried out meant we now have an unnecessary MOT failure on the car's record.
The MOT and associated works were carried out as planned and the timed appointment was exactly on time
Very satisfied,the service was brilliant.
They require many phone calls and visits to their dealership to get the work done to a satisfactory standard and would avoid doing anything under warranty if they thought they could get away with it. They are NOT FIT to be a BMW DEALER.
Friendly family feel dealership. Always good service but docked 0.5 as took much longer than expected and wasn't kept informed as well as I would expect
Lucy and the people I dealt with were very professional and helpful. Clean and impressive inside and out, exudes pride in the organisation that inspires customer confidence.
The veichle has service and mot
My car had been booked in for a service for a couple of weeks but when I arrived with it the reception staff said it was not booked in ! I was somewhat disappointed However they fitted it in that day but much later on.
See comments from question 1 - the same apply. Poor customer service
Excellent service from start to finish
Car pre-booked fot its service and a courtesy car also booked. No courtesy car available. Then when collected it hadn't been washed. The car was handed back as ready with an18-20
Lack of interest in providing info on additional product I wanted to buy
Reliable and friendly service.
excellent customer service from the minute i booked the service over the phone to the nimute i left the showroom
The way that that it was explained of the work that had been carried out
Great staff and lovely place to go sit and wait for my car to be dealt with .
Service exellent all went very well
Friendly service staff, reasonable prices
Forgot to service the brake fluid so I had to arrange taking my car back to have it done.
The car had a defective head light seal the light was replaced under warranty, no hassle.
Easy to deal with, knowledgable and punctual.
Matt Porter was a superb salesman and very helpful.
Excellent female service receptionist who ensured my personal and service requirements were fully met on time. Time being important to me and kept fully informed of progress
I think this is the third visit where the car hasn't been washed or vaccumed
I have an outstanding issue with damage on the car. But no issue with the service I received for the repair.
No Complaints about service and I realise it's a courtesy but car valeter(s) needs to ensure any internal saloon personal shopping or random bags are placed back into original rear footwell location and not left on back seat.
Had a two hour waiting appointment which took 2 hours and 50 minutes. I was on time but you where late back. This cost me £160 in lost billable time Which I cannot get back. Maybe I should invoice you.
he customer service was excellent. The service carried out on the car was excellent but as usual not the cheapest.
I left my car all day for service. Yet when I went to collect it in the evening it wasn't washed. I was told to bring it on a different day for washing which was very inconvenient.
Customer service was amazing. Did everything she could do make my life as easy as possible. Sorted out a car for a day and was quick and efficient in every aspect. A real pleasure.
Collected and returned car on time, efficient service, work done explained clearly.
The staff at Soper are friendly and very professional.
Changed brake fluid while I waited, did a vehicle check and valeted the car in very reasonable time under my service package.
Lack of communication to advising the issue and the expected length of time it would take. No updates were provided unless i phoned for them. Despite having my car for 2 weeks my report of the car giving errors of no remote found was not looked at.
A comprehensive quality of service is always provided in all aspects of after-sales.
The only thing I was unsure about was being told "we have updated the software" as the cure to my problem which was a puzzle as for 18 months the car had been running perfectly happily. I suspect that something was resolved and the software updated.
The car had been washed but the windows and mirrors had not been washed and polished.I had to dry the water from my dirty mirrors before driving home.
I have received exceptional service from the Dealer. I received an excellent replacement vehicle; so much so that I would consider purchasing a similar vehicle.
Sophie Tyrer was exemplary from start to finish. This must have been a nightmare for her. A simple map update leading to a whole new idrive header unit. She kept me constantly informed and ensured my continued business.
All the staff at Sopers are so professional and helpful
The car drives well but it drove well before the service. I was very disappointed with the cleaning of the car when it came back. It was wourse than when it went.
Video footage from Shaun Williamson was clear, succinct and informative. It was reassuring to hear and see the results of the findings of the service. Other than the wipers smearing, the car was given a clean bill of health.
As above, chaotic booking in and picking up with car unfinished/ uncleaned
Nice people, kept informed
Confidence in the the dealers ability and polite and friendly service.
Kept informed every step of the way
Very professional service as always
Knowledgeable staff, always treated well on site, great waiting area to do some work while I wait. Good communication.
Pleasant attitude and service on arrival however we were telephoned that my vehicle was ready yet we waited over 30 minutes on arrival to collect it.
Prompt service, friendly staff and good coffee and cake!
Tracking issue resolved within quoted price. Wing mirror glass only quote far to expensive at £190 supply only!
Staff are all well informed about the cars they've are selling. If they don't know and answer, they will find out and call within the day Polite, smart, friendly staff
Car fitted in for service quickly and done for when told it would be
Good service, good price, happy with the car. Only hiccup was not having the Sat Nav working for when I collected the car
Seat settings etc could have been explained more fully
Unquestionably this would have been a 5-star rating but for a disappointing experience at handover. Preparation for delivery had clearly been rushed, notably the interior. The attitude of the staff member tasked with addressing this was unacceptable.
I find the entire team at Soper from Tracy at the reception desk, June fielding all phone calls and finally the James and Eric from the sales team good people. They are welcoming, helpful making the parting of large sums of money much less painful.
Car should have been fully acceptable with correct handbooks and navigation code available at time of delivery and unmarked door mirror shell. To be fair the dealer has agreed to correct the issues
Good communication and ability to meet my time scales and appointments
So far so good although I have yet to pick the vehicle up from the dealer. Based on my current experience I expect that the handover should go smoothly.
Everything ran on rails from ordering to delivery. No complaints from me whatsoever.
We have known the sales man for many years and always had good service from him
As previously Sopers Service is outstanding
Adam was very helpfull in finding the right car for me and my wife.
Mike at Soper Link was efficient and helpful
Mike Taylor the salesman at Lincoln was so professional from beginning to end. He made us feel as ease and always informed through out. A truly pleasant and enjoyable experience
I found the complete experience of purchasing the car and the after sale friendly and helpful .
Great advice very helpful and prepared to give me as much time as needed on handover
Soper of Lincoln
Roman Way
