Amazing service, Yasmin inparticular was fantastic at keeping me updated throughout the process of my car being in your care and chasing replacement car.
Told them about an issue which was palmed off as 'injectors' but to me it was something they didn't want to investigate, again told them at my service which they said nothing could be seen visually. Appalling.
Usually we have very good customer experience with Soper but on this occasion when our X2 was out of action for 4 weeks, there was little communication and that was only when we contacted them. They have tried to repair relations though.
But I did wait 3 hours for a brake pad change expecting to only be there for 2.
Car was collected from home at 11am for first service, and returned by 4pm. Driver efficient and courteous. Documentation clear and informative. Pricing a little on the high side.
Was not happy saying we had to pick car up between 5&6 pm would not bug when we booked are car in for service and M O T , we are in are late 70 's and didn't want to be driving at that time of night with all the rush hour traffic ,
Very good service all round
Yasmin managed to find me a loan car within minutes when it was apparent the issue highlighted was going to take a few days to dry out and repair. I was kept informed at regular intervals as well by Yasmin.
The job was done to my satisfaction.
Quality service, very premium, but also very expensive
No complaints, top service!
I had to pay for my own taxi home after bringing it in for a warranty issue. Little reason I know. Still it's a part of service you could provide.
Good service, but service pricing is punchy.
The service we received was very good, your sales person was very pleasant along with the other members of the team.
Wonderful caring service thankyou. Friendly staff.
Paul Watts who runs the workshop there is a very good friend of mine, so he makes sure that everything I ask for is done & done correctly. Steve Chambers is the guy I ask for to work on my cars as he takes pride in his work, great guy as well.
They put right my issues - although i have yet to spend my voucher .
David was friendly and helped us find a car to suit our budget without being too pushy.
Very friendly and approachable staff, prepared to go the extra distance to ensure customer satisfaction.
Efficient and professional as usual
Always leave me satisfied
As explained above the service from start to finish was a pleasant experience
The level of service from Mike Taylor, Rob Payne is second to none. I would happily purchase another vehicle from them.
The team ensured all works were done and also managed to additionally complete the MOT.
My last visit to Soper was faultless, however, I had to chase my insurance company to get the progress necessary for the visit to take place.
Nothing was too much trouble and when one person couldn't answer a question it was passed over to someone that could
Job done without any issues
Always satisfied with Sopers staff and work
They do what they are supposed to, and keep you informed of progress.
Confident in service but a bit expensive for a minor service
As previously mentioned, very helpful and attentive staff but very expensive when it comes down to parts and labour costs (£150 ish per hour). For example, I would not purchase tyres direct from BMW as they can be at least 50% more expensive.
Always a pleasure from entering the showroom with a great welcome to dealing with all staff
Service staff excellent and a real credit. Sales staff appalling waited 2 hours for a salesman who was supposed to come and see me. Service advisor emailed Sales Manager as I left and still no call 3 weeks later. So dissatisfied looking away from BMW
I haven't had my car serviced at sopers yet all I have done is sign up for a 3 year plan
David is great. Knowledgeable, polite and efficient.
All the staff are friendly and efficient.
No real complaints,every thing handled proffessionally
I was also pleased at receiving a vidio of the underside of the car.
Always friendly and talked through fault at my level.
All went according to plan in a timely fashion
Great service, no fuss and a free replacement number plate. Nothing to dislike.
Was met by Lucy who was very polite and friendly and kept me informed of work required.
From an initial enquiry through to the successful hand over (and after care follow up) I was handled by Mike Dawson. He was professional, friendly, and effective throughout, and solved problems before they arose. A pleasure to do business with!
Very effiently and courteously dealt with
as a premium brand dealer things should be perfect
The people are A1 @ Soper
The work was carried out efficiently and within the stated time frame.
The problem was not resolved. I took the vehicle in because a tyre pressure warning kept coming on but there was no problem with tyre pressured. I was told there was a problem with the software but it was sorted. The warning came on again.
Staff friendly and efficient
Good all round service you can trust
It was all done without leaving hpme
Why do you have to wait to hand in your car and collect it. I waited a long time just to hand my keys in. Time I do not want to spend in your showroom
All good, but no courtesy cars available on a Saturday?
Very good service as always, a nice welcome from reception and Sophie (service advisor) was very helpful.
Very efficient and professional service
the staff are brilliant very helpful and polite
Did what was needed in the timeframe given
As per above, only positive was that the car was taken straight back in the following morning and repaired within the hour
Great service from start to finish. Communication was fabulous. Definitely 5 star service.
Always impressed with the levels Sopa staff go to.
The only snag is that the 'service due, mileage notification' hasn't been zeroed.
Minor issue but took 2days to resolve due to parts supply
Service department were efficient and very professional.
My car was in for a safety recall. I was not going to get a courtesy car but the salesman (mike) sorted me out. It's little things like that that make all the difference. Of note, charging for courtesy cars is a very disappointing move.
As an existing customer, I have always been looked after by Soper of Lincoln - from the planning stage through to ordering and aftercare of my current BMW. As always; a pleasure doing business with Soper's - made to feel valued and loyal.
Only issue was when my car as cleaned one of the mats was put back but on a follow up visit this was rectified
The car was booked in at 8am with the only instruction was that I needed the car back at 2pm so I could get back to Home to get kids from school. They rang me at 2.30pm to say they had started working on my car therefore I was already late!
Very Good Customer Service Agent, Good Technician feedback via cursory video. Full explanation of charges.
at the time of the service i mentioned that i had a slow puncture and asked if it could be checked. i was told all was fine, however within two days the tyre was down again and i had to have a mobile tyre swap carried out.
Service completed in the time ( or before ) allocated and ready for collection .
The car was looked after very. My dissatisfaction comes from a lack of communication to myself causing much inconvenience and spoiling my weekend.
Everything was done, on time to high standard
I felt comfortable and confident of excellent service.
All work done has been to my satisfaction & being able to wait whilst the work is carried out is a big bonus
Friendly professional, knowledgable staff
The warranty problem has not been fixed on my car after 3 visits
Soper were excellent, cannot fault them at all
I had a noise from front door pillar area of both front doors. They resolved it quickly and effectively on the day I brought the car in with no charge.
Everyone always be delighted with the help given by Sopers
Car ready on time, returned clean, and communication and attention from staff was perfect.
Service satisfactory. My reported concern re: abnormal noise was not resolved following investigation. I will need to return the car again!
Asked if I wanted refreshments but declined. TV in seating area could benefit by improved signal. Waiting appointment ran over by 23 minutes ( and considering I came 20 minutes early) it felt a long time waiting!!!
Fully informed of the outcome of the car inspection and diagnosis also informed us of a tyre problem we were not aware of
Staff always friendly, helpful and efficient
Very friendly, nice clean waiting area. One member of staff had even baked a cake!
No problems with the service
Car came back after the service having been thoroughly cleaned inside and out and looked very good.. This was after only having an MOT test. It also always happens when it has been serviced. Very pleased with the result.
Very little appreciation of customer loyalty.
Everything was completed to my satisfaction and the car was given back to me washed and clean.
Very friendly , good service
Informed of exactly what was being done to the vehicle
Due to the positive resolution of the wheel corrosion I am now content and the other aspects of service were first class. Not quite the fifth star due to the wrangle over corrosion warranty on the wheel but would not let a submission below 5?!
Professional, caring and efficient.
Kept informed all the way through
Mike was very helpful and knowledgable of the vehicle.
Although Lincoln was a long way from me they offered me an excellent deal.
Excellent facilities, well treated and no overbearing sales pitch. The car was well prepared and presented. Not to mention also an excellent car.
Delivery was delayed but this was not dealers fault BMW factory need to improve time from completion of build to delivery to dealer not good when you know the car is sitting on the dock waiting to be shipped it took 15 days to be delivered to dealer.
Enjoyed the experience with Soper bmw, they were very fair and gave me a great deal with trade in and new car price!
Danny was dealing with us on pick-up day, and Gary called before to arrange the timings, Arnold talked us through the gap policies etc. All went very smoothly.
From start to finish, nothing was too much trouble. Well explained and demonstrated.
Excellent staff and product knowledge Especially from mike dawson
Our sales man was Mike Taylor and he was superb . Professional, friendly and very informative . He made the whole process very easy . A credit to BMW.
I was kept informed regularly about the delivery date and the salesman was always helpful .
For reasons stated above.
Excellent sales experience and handover
Arrangement of first payment date, had to chase Had to chase the deposit refund Disappointed that we weren't asked to chose reg plate (have always been offered a choice in the past), when I asked it was too late as the car had been registered
good listening skills & strong product knowledge
Soper of Lincoln
Roman Way
