Vehicle had a recall. Requested I drop it off at 0830 & ready for 1700. Job not completed till 1815 & complimentary valeting was not to the usual standard. My car was clean so it would not of been a long process.
Good service, all work completed, professional and courteous, good contact
There was a problem to do with the vehicle being washed but this has been resolved.
Car was in for MOT on special offer price. I was told that the car would be ready in 2 hours but it was available in less time. I have never seen it cleaner!
It achieved my expectations when dealing with a premium brand motor dealership
The primary fault was rectified with no issue, the secondary fault did not manifest and was not fully resolved, a repeat visit will be needed.
My car had a recall and I was experiencing the performance issues outlined. I was told courtesy cars were unavailable and that I would have to get myself to and from (25 miles) thisnwould have cost a good £30 in public transport. For a BMW fault!
Car To bmw Monday, told I would be informed when ready post paint annual check up - never received anything, had to call on the Wednesday and told they were not sure. Also warrantee not signed so had to go back. In general.not impressed
For a large dealership it was disappointing to have to give a months notice if you want a courtesy car. The dealership is quite isolated. When you only get 1 day off a week it is far from ideal to waste 3 hours sat around.
Excellent service from the lady who was assigned to me
Everything that was promised was delivered in the time agreed, really pleasant experience all round. Lucy was really good even when I had to part with money.
Soper are always very courteous and professional.
Friendly welcome as usual and the work on car done efficiently
Their fixed my problem quickly with a smile
As usual the customer experience and quality of service was excellent.
Valeting was poor I wasn't notified when my car was ready, the text didn't come through forcing me to collect the car next morning. However all the staff were extremely helpful
If the above are not grounds for dissatisfaction, I don't know what would be. It seemed to me that the car had not been looked at until late in the afternoon of day one, and that nothing further had been done by the time I arrived to connect.
I had a waiting appointment and it took longer than I expected. It was for MOT and health check and 2 hours 25 minutes was quite a long time I felt. However the job was completed and It was returned cleaned and polished. Overall very satisfied.
Initially told had to leave the car all day. That was a problem because I couldn't get a lift home but the car was ready in 4 hours so I could get away.
The A/c on my car isn't as good as previous models, need to really give it a good test in really hot weather.
Full explanation given of work completed
Having waited all day for my car to be inspected after a re call and to be told I would get a call when my car was being washed so as to give me time to travel for collection. 17.30 hrs and no call to update me.So I rang Sopers to get an update.
Tom has done a fabulous job of refurbishing my alloys this time, he has mirrored the curved edge of the original alloys and I am sure it will last longer this time. Thanks
Lucy very helpful and efficient
The tyre was replaced within a couple of days. Although the insurance company initially said they would not pay out as it was not covered, Sophie encouraged me to persue it and gave me all the details i needed. They then paid up.
good service and communication
Service Advisor Sophie Tyrer was excellent; very helpful and efficient. All staff were courteous and attentive whilst I waited. Soper Dealer facilities were excellent too.
My car was fixed quickly and under warranty. I was kept updated of progress and my car was cleaned before it was returned.
The recall work although was delayed due to a technical issue with removing the EGR Valve, was carried out successfully. My car was therefore in the service centre longer than anticipated and I was given a vehicle for the weekend.
All queries about the car were sorted out during the service
Very professional yet friendly environment and staff. Good communication at all times.
From booking in with Sophie Tyrer to picking up . . . Very professional and so helpful Had to have four new tyres fitted as well and Sophie got me a courtesy car fir the day Great service top quality customer service with a smile ??
clean friendly efficient ..did what they agreed in 2hr slot
Overall very expensive. Had to come back a second time as a tyre was not in stock
Prompt and efficient service.
Five hour service took longer than excepted because of a lack of spark plugs.
Everything OK, as predicted
Because it was hassle free
It took a long while to get to the point of repairing damage identified on day 1 of owning the new car - about 5 months and two trips from Leicester to Lincoln to be precise.
The staff always go out of their way to make sure I am satisfied with the service.
car was booked in and kept informed of the status via texts.
I was dealt with in a friendly and efficient way. I chose to wait whilst the full service was carried out and it was done effectively and I was introduced to the technician who was to carry out the work - I nice touch. Thank you.
Good service but expensive
Young receptionists in service lack of understanding on what is required
Car going even smoother now.
I told them the wheels had already been changed but I feel they did NOT relay this to BMW and allegedly they said BMW would have been aware of my previous issues
Because I am completely satisfied. I really appreciated the video and commentary too.
The only thing I would mention is that the vehicle was cleaned, but not to normal high standard. The windscreen was quite dirty due to flies being stuck on the screen. This was not cleaned very well at all. I did advise the service representative.
The service team at Soper are second to none, by far the best Bmw service partner I have used and believe me I've tried many over the years, no one comes close to the service Soper provides they are a credit to the brand, nothing's a problem for them
Always courteous and helpful
Very useful video showing where the problem with the car was. New parts ordered and repaired successfully. Only issue was the car went in clean. Complimentary wash left it streaked. Will ask them to leave it next time.
Happy with service pack and valet.
Service booked and informed what was to be done and timeframe. Met expectations
End result was satisfactory
Same as above I sent an email which i intially got a response but after the first response i haven't had a reply back I think this is poor customer service
Friendly efficient service
Service was fine but waiting for the car to be finished at 5pm after dropping it off at 8am was a bit annoying. I know they had not confirmed it would be ready but after that length of time collecting it after work we think it should be ready.
Some confusion over length of time they needed the car, will make sure I don't need it for the day after it booked in for.
All work done as requested.
I was informed that my vehicle had received a complimentary clean but the was clearly not the case. The car was spotless outside when I attended BMW and the inside was nearly the same. However, the mats hadn't been hoovered so NO complimentary clean.
The car arrived quickly & the sales assistant was on the ball with all the paperwork
The communication between the retail managers and sales exec's were the only thing that let the process down which led to a minor complication during my purchase over the price agreed but was swiftly resolved. Delivery communication clear when asked
I was very well informed of the progress on the build of the car & likely delivery time. Everyone was extremely pleasant and polite.I was totally satisfied with the whole process.
Pretty well looked after.... Although made to wait a little bit between different people do different bits of handover. A bit disjointed. And considering buying a expensive car the only sweetener was a crappy keyring
Sales rep was very attentive and customer focused
Rob Payne was really exellent he made everything there was to do so easy pity he as left your dealership
everything done as stated and on time
fantastic service and communication
The showroom was of an exceptional standard with all members of staff very helpful
All aspects of dealing with Soper in Lincoln were excellent. The two people I dealt with (Rob and Wes) were very helpful, knowledgeable and efficient in responding to my queries. An excellent service all around. Would recommend to anyone.
Excellent Service by the whole BMW Team
Mike Taylor professional hand Over
As outlined above the sales person I was dealing with was accommodating and outstanding and happy to got the extra mile to get the car ready for me in time.
There was nothing more that they could have done. It was all exemplary.
dealership, and sales person were excellent and easy to deal with nothing was to much trouble
Soper of Lincoln
Roman Way
