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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way. We have many strings to our bow, including Sales, Service, Parts, Corporate, Customer Service Department as well as other "behind the scenes" departments. Please take a look around our centre.
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Would be nice if they could pick it up and clean it.
Always happy to help, and will always respond to any questions and do what they say they will do. Feel valued as a customer.
kept up to date with progress
Everything went to plan and the work was completed in less time than anticipated.
Simple turn around and kept up to date with progress
An unexpected problem occurred, Soper responded magnificently minimising the inconvenience to their customer. I believe this is a dealership who really cares about their customers. All talk the talk, few walk the walk. Well done Soper!
Everything was exactly as I expected. My appointment time was adhered to, there was a comfortable and COVID safe place to wait and the video from the service staff was really welcome.
Used Soper of Lincoln for the first time and they have been the best main dealer by far.
Clean, outstanding Service Manager, efficient service
Service team gave excellent customer care as always
Took too long - that's all.
I am rebooked in for a problem on my car. Sopers are doing there best to solve my problem.
Everything was sorted out
Car serviced and MOT'd no problem.
All my requirements were met and under the current Covid-19 restrictions I found my visit well organised and felt safe.
Work was good quality and the girl is very polite.
Work completed in the time slot, kept informed by staff at each stage
Very professional, customer-focused approach from all involved, from reception through to the servicing team.
Very helpful and professional team.
The process for registering the vehicle for a service was easy. The information post service was very good.
The service went well and there were no problems.
Always the best service
It took a very long time to complete a straightforward task, is fit a new tyre.
The experience at Soper is welcoming and professional.
Service & mot carried out as requested in time scale promised
In my experience the service engineers do a good job
Service carried out with no problems
service was excellent.
All the staff at Soper go out of their way to make me feel valued as a customer. Even during the challenges with COVID they continue to put me the customer, first.
nothing was an issue all fixed under warranty
Considering the CV-19 restrictions the service as always was excellent
Easy to book in and the service plan that is now offered is excellent for budgeting.
with the covid problem every thing was as i expected it would be.
Usual friendly and high-quality service at Soper, this time from Service Advisor Yasmin. Excellent walk-round video; all work completed in timeframe promised; good value service and warm welcome. Dealership well-laid out post-COVID19.
Excellent services by Mathew at Soper. Made the whole process super easy and smooth
Work completed fully and also like the video evidence that is supplied afterwards
The work was completed in the day and at half the quoted cost! How often does that happen?
Efficient and friendly
Very professional and friendly staff
Car serviced in time slot, no issues and friendly staff
Resolved warranty issue seamlessly.
The service was straight forward and easy to arrange. It would have been useful if a courtesy car had been provided, but I understand the problems due to Corona Virus.
The team carried out what they said they would do.
service from chris chambers and co spot on
Lucie on service reception was super
Well run despite CV19
Easy no messing around and spoke to us like a normal person and not just someone they want in and out
We received excellent service from Mike Taylor.
Rob and the finance team were all very helpful
Very good dealership, easy to deal with and very helpful
Brilliant and kept regularly informed as to the progress of my new car. Mike Taylor at Soper BMW Lincoln was very helpful and always kept me updated.
As above wonderful service from start to finish, and James Laverick was a true gentleman, I can't praise him enough.
Excellent service throughout.
The complete process from inquiry to delivery of the car was handled in a very professional but friendly way. The salesperson was a pleasure to deal with.The deal agreed was very competitive. I was kept fully up to date on a on the regular basis.
very satisfied with the service .
Sales was done all over email/phone and everything was nice and easy to arrange. Collection was swift and the car was in great order
Mike kept me well informed throughout the whole process from purchase to delivery and also the email communication updates were useful as well.
Fantastic service wonderful staff
We dealt with Andrew Ritchie who we have dealt with before and we always find him to be very professional
The overall experience at Soper BMW was excellent. All COVID-19 procedures were in place to make me feel safe and at ease. All the members of staff were welcoming and made the whole experience a great one.
Smooth process handles with professionalism courtesy and kindness
Everything was fine considering the current situation
Again Chris he was amazing and the car is pretty good too!
The only thing I would have liked was a big unveiling of my new car but that's just me being difficult and over the top hahah
Totally satisfied, no problems.
As a longstanding customer, I value the personal approach, at every stage of the process, by the sales executive and his manager - and that my repeat custom is valued by them
Professional service - whole experience went beyond my expectation
Safe environment, quick turnaround and enjoyable experience
Due to Covid my car was delayed but bmw were very informative on everything
Love dealing with Mike Taylor. Listens carefully to customer requirements and always delivers. Friendly and approachable too!