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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way. We have many strings to our bow, including Sales, Service, Parts, Corporate, Customer Service Department as well as other "behind the scenes" departments. Please take a look around our centre.
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I was looked after very well while I waited with free wi-fi and refreshments. The service was carried out within the prescribed time and my attention was drawn to some issues that needed attention as part of the vehicle check which was very helpful.
Nothing was too much trouble , very polite , greeting good
Would've been completely, but was told there would be additional screenwash bottles left in car but there was not.
First class service beginning with a welcome at reception through to the quality of work carried out.
all work done as planned and car returned in spotless condtion
Happy with service
Looked after well by all contacts at Soper BMW
Helpful and friendly staff who make you feel welcome and valued as customers
assistance with minor problem, part of service, professional assessment of problem. car ready as promised at service desk
Everything went according to plan though when I mentioned to the service advise I was disappointed that the BMW accessories I was interested in would not fit my car. While very polite he did not seem to bothered or suggest any possible alternatives.
I was treated with care and professionalism throughout the process. The service assistant was particularly helpful.
A week after first enquiring, I drove off the forecourt in the car I wanted at a price I was content with.
Friendly service and kept us informed of progress
Service receptionist excellent and Sophie who dealt with the service itself very very good
Quick break fluid change, good coffee and very helpful staff.
Work done at short notice and completed on time
The Soper dealership in Lincoln is by far the best BMW dealership I have had the pleasure of dealing with locally.
Personal service throughout, kept updated during the service, and easy handover/pickup.
Please see previous section. I felt confident in the information l was given.
Vehicle was recalled for a drivers air bag change but the vehicle was returned with the air bag light on. I was told that this light was on when received by Sopers but I have no knowledge this. How could the replacement be confirmed as serviceable?
Easy to drive, extremely rely
very satisfied with being kept up to date at all times.
Prices are too high, otherwise would have been completely satisfied.
the only down side is the cost of the courtesy car - £18 insurance for the day unless I want to risk a £1000 excess
Professional, friendly and excellent service
Quick & efficient
Nice friendly service.
The car was done on time at short notice and returned lovely and clean.
Very good but rather a long wait.
They have tried there best to listen and solve my complaint 's
No problems to report
Phoned with a problem late morning, was invited to take vehicle in for inspection immediately and problem fixed satisfactorily the same day
Service OKDisappointed that free sat nav upgrade promised at point of sale for this service, now requires car to be brought back (70 mile round trip ) for a whole day.Surely it does not take this long, and I only need UK.Response appreciated
Confusion on what was being offered on servicing package
recent work and service carried out to excellent standard
They do what they say they will do
Only fairly satisfied as i had to return due to the car not being reset as having a service.
Always given personal attention
Extremely efficient and knowledgable staff. Very good customer reception area.
See above. Staff at Soper are excellent. Welcoming and pleasant.
Normal service ok, but reported problem not resolved yet had to pay for time to investigate. Usual car valet not thorough, with areas of bodywork and glass missed.
Service done as requested. Found a small bung missing which told me that the engineer had at least had a good look round the engine bay. I like the video from the engineer. Nice touch!
Picked my car up aft service n 2 upgrades but lost power on way home got home rang Soper refused to pick it up that night or next day. Had to get BMW emergency services to take it back had to get hire car soper admitted fault fixed it........poor!!!
Listened and actioned
Excellent customer care and service, love having my car cleaned too!
Very pleased with attention
Done to a high standard
Keys, when inserted, trigger warning. No satisfactory answer, only received an estimate for replacement. The person at the service desk had zero knowledge and had to ask his colleague (Tom, who was busy) all the time.
Please refer to previous question.
No one ever wants their car to break down, and have an unexpected bill, but this visit was as painless as possible. Car was recovered in Sunday, diagnosed, fixed and back on the road Monday evening. Couldn't ask for more.
Job complete in the time given.
Nothing was too much of a problem and again, i was updated with progress.
I was kept informed with regard to progress.
I only attended for a safety recall (which ended up taking the best part of 3 hours). The annoying thing was, my car was washed/cleaned, it was clean when I brought it in. It didn't have the dirty smears on the rear window and panels.
Soper are very professional, the lady on reception with long blonde hair is so friendly and even greets you by your name. However the car clean at the end of the service isn't as good as Stratstone my carpets hadn't even been vacuumed.
very helpful go out of the way to make sure you get what you need
Quick and easy
Having fitted the original upgrade another problem was discovered which required the car to be left either over night or me making another 60 mile round trip the following day A loan car was offered immediately which saved a lot of problems.
Fault fixed, good service.
Explain what is happening and keep you informed of any changes.Excellent explanation at the handover detailing any work that has been carried out or maybe required at a future visit.Work carried out to a high standard and left immaculate inside & out
I appreciated the way Ms Tyrer attended to me providing me with a courtesy car while waiting for the job on my car to be completed.
My MOT was completed ahead of time and the service staff explained any technical issues in a very straightforward way. The car had also been cleaned. Special mention for Tracey on reception who does the meet and greet in style.
I was a little disappointed to be told I had declined advisory work over the phone when collecting my car, when in fact I had missed the call from the technician, I returned the call and left a message, however he never bothered call back.
Quite simply because I was completely satisfied. All the work was completed to the usual high standard and the car had been valeted throughout, it was perfect!
My warranty issue was handled most efficiently and the car was delivered back to my home
Service advisor excellent
I couldn't have had better service given by all at Soper, from reception staff onwards, so welcoming. The technical staff were also thorough in explaining things to me
Helpful, friendly staff. Always put the customer first.
service is great, problem is still not solved
A small problem was resolved Ina friendly and professional way.The staff are always friendly and very courteous.
Mix up with the booking when I arrived but soon sorted out by the staff
Everyone was so abliging and helpfull
that if it happened again to bring it back. As I was due to travel to Liverpool that evening with my two children, I did not want to risk it. Instead I postponed my trip until the next morning to check that the tyre had not gone flat again overnight.
Good service overall
Based on our purchased car having to go in for both front wheels to be 're diamond cut, the service staff were brilliant. Efficiency at every step. This was noticed as there was a minor issue with payment to Sopers from Cotswold BMW.
A professional service from start to finish
Still have seatbelt light coming on when it is secured - unable to locate fault.
My only complaint is that tyre pressures not reset and one tyre was below recommended pressure so had to add air.
Great service at Soper but was a little disappointed that the slight issue with the door pockets wasn't picked up before we collected the vehicle.
My BMW M140i developed a cracking noise in the cabin which was diagnosed as a problem with a metal 'seal' in the rear roof area which had not been bonded correctly. Also the door/window rubbers squeaked every time the car went over uneven ground.
Because they fully meet all my requirements.
The car was in for an MOT test and the results were discussed constructively at the conclusion. The qualification on service relates to the delay between being informed that the test had been successfully carried out and the car being made available.
The source of intermittent fault was identified and rectified.
Had to wait a long time to be seen despite having booked the car in and the person I was booking in with wasn't busy with another client!Both times on collecting the car I had a warning sign appear immediately on starting car.
The impression I get is that they are there for there good not that of the customer
Great service and attention to detail, guys in the workshop worked very hard to prepare my car for a really speedy delivery . . Please pass on my thx to all concerned in the workshop too ??
From the minute you enter the showroom all the staff are wonderful and extremely helpful
The dealer just made it so easy
I was always made welcome and not kept waiting.
My initial visit was to buy my existing 1 series but John made it difficult for me not to take the new 1 series. All the staff were bery attentive and made me feel welcome.
I have only had one car (320D xDrive M Sport) delivered so far. I am still waiting for delivery of the 530D xDrive M Sport. So I will be able to tell you then whether I am completely satisfied.
Stunning showroom, looked after my son and me extremely well. Professional whilst personal and fun.
Efficient and easy to deal with
Kept me updated on sourcing the car. Polite and customer focuses. Fourth BMW. Long serving dedicated sales team.
Sales negotiations were a little protracted in truth - - in part due to my not being able to visit the showroom a second time I requested a revised offer (part ex price and dealer discount) and one week after the test drive we had an agreement which
Great overall team and experience
Good service in very pleasant surroundings. Friendly staff.
Just great service.
Rob the salesman was excellent and was not pushy in any way.
They worked really hard to get a deal to work for me.
From the Ladies on reception to the sales team I received a very warm welcome. They seem to make it their business to know everything about their customers, which is one reason why I keep coming back to Sopers.
Great sales team worked out bespoke deal, at no time ever felt pressurized. Very generous discount and finance deal, did not really intend to buy a car before entering showroom. Sean Venkatasamy very polite and easy to deal with immaculately dressed.
Well taken care of during every visit friendly atmosphere and great coffee!!
Friendly staff, approachable, made to feel like every other customer no matter what price of vehicle you were purchasing, nice relaxed atmosphere & customer reception area is lovely with hot/cold beverages, its attention to detail that makes it great
Everything was done to arrange delivery around me and my tight schedule.
As above. It was the first time I had gone for a PCP arrangement. The deal offered was very good. Everything was transparent and Mike clearly answered all my questions. It all felt very personal and nothing was too much trouble.
Salesperson not pushy. Provided exactly what I was looking for and not more.
They offered a great deal, kept me up to date with status and handed over car after explaining everything fully
Everyone we dealt with at Soper is professional and knowledgeable
I cannot fault Soper BMW, they know how to look after you and make you feel special.
The time spent going through the vehicle and technology was great. We seemed to be waiting around a little for the finance to complete which is the only reason this was not a 5.
Very attentive and received all appropriate information about the vehicle.
VEHICLE WAS CAUGHT BY ONE OF THE VALETERS ON DAY OF COLLECTION SO WILL HAVE TO GO BACK FOR SMALL AMOUNT OF SPRAY WORK ON A BRAND NEW CAR!!
Soper of Lincoln excellent and very obliging.
as per previous answer . The collection of the car was ok but you should not have to wait 11 days to receive your payment and have to chase several times I think the customer service was poor.
The sales team were good but a couple issues did arise which take the shine off the whole experience.
The sales person was friendly, approachable, knowledgeable.
There were no problems, it all went to plan.
Please see above
The whole sales and purchase experience was carried out in an efficient and informed manner without any undue pressure. This is such a welcome change from many sales experiences. Nothing was too much trouble.