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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way. We have many strings to our bow, including Sales, Service, Parts, Corporate, Customer Service Department as well as other "behind the scenes" departments. Please take a look around our centre.
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The booking was efficient and the service time estimate correct.
Sophie the service advisor absolutely brilliant
Yea fineExcellent job on dent removal And service advisor offered A very professional service
Kept me informed about the progress of the car and washed it afterwards
Car was late from wash and I had booked a time critical waiting slot
Friendly and very knowledgeable
Lucy explained work to be completed on my car very efficiently and was very clear and knowledgeable. Once work was completed, the findings were all explained and further work given a time frame so I knew when to bring the car back in the future.
Very good people and very friendly.
Sophie on reception is really great very helpful and Paul the chief technician is brilliant too
Jason Child work very hard to find us a satisfactory solution to the problem with the car
Everything happened as was detailed and on the time frame provided.
No problems experienced but they are expensive
Seems like everything was thoroughly checked and seems good value for the service received. The dealership is comfortable and I was able to work whilst waiting for the car to be ready. Staff were really polite and friendly.
Staff extremely helpful and friendly. Problem with booking however this was resolved quickly and efficiently. Updated with emails and videos of further work required. Further work required carried out on the day. No hassles.
Confidence that the service had been carried out correctly
quick and good service
car is serviced as arranged and ready on time. Good waiting area and friendly staff
Satisfied with service, but had to wait a couple of weeks for a courtesy car to be available
Because I am able to drive away with the reassurance that my car is safe for me to drive and that all systems have been thoroughly checked. As a widow now, I need this reassurance.
Same answer as above. Felt welcomed. Looked after. Thanks
Friendly and efficient and careful to check for understanding
Work completed as agreed,no issues,"enjoyable experience"
No hassle booking in job done by next day
The service I received from Sopers. Was 1st class ,especially the personal service I received from Sophie Tyler
Everything was done to make me feel an important customer.
Good communications. Problems with the vehicle were quickly diagnosed and suggestions proposed to rectify the situation.
No problems completed as requested
I was very satisfied but there is always room for further improvement.
Always give prompt service, polite reception, given a cup of coffee and sometimes cake which after a long journey or tiring day shopping is very welcome.They keep you informed if anything needs doing and provide you with a lift into town.
waiting times could be improved
I feel confident when collecting my car after a service that it has been professionally handled and any work carried out to a high degree and that my car is safe for me to drive.
Excellent service and refreshing not to have any up selling unlike my previous experience at Mercedes!
Kept in touch throughout.
Always kept informed what is happening, video received via email explains what has been done , what needs doing.
It was done quickly with a comprehensive debrief from the manager. The car valet was good.
The service was completed on time and everything was explained,clearly,to me.
Original issue found has been dealt with and am kept up to date re a new part that is on order
Vehicle wasnt available at the estimated time no phone call to advise of any delay had to sit and wait for another 90 minutes
Great service. Everything explained in detail in a simple enough way without being condescending.
Pleasant and informative staff.
Full explantaion of work caried out and future service requirements outlined.
The service was done well, in the allocated time, & the car was clean inside & out when it was handed over to me.
Very helpful. Gave us a lift into Lincoln. Car ready on time
A bit slow with the coffee.
All done on time with car wash and valeting.
Originally told that car would be available on Wednesday. By 17:00 on Friday I had heard nothing, so phoned. There had been a problem with the color match, and the VHC had still not been done... why did I have to generate that call. No car until Mon.
Staff nice and service went to plan
I was kept in the loop with everything, and not left wondering how long things would take to resolve.
You delivered on time and completed everything I needed. The tyre replacement was sorted with a little discussion- you didn't have the same tyres but offered an acceptable option
As above commpletly satisfied well done
Work carried out well & car returned to me immaculate
The quality of service was excellent, the only slight negative was the extended time it took to complete the work (or starting the work was delayed).
Booking was easy. When there was a problem with the car, I really appreciated being taken into the workshop to have it explained to me. I was promptly given a lift home and phoned when the car was ready. But see answer to 3 below.
The repair that was undertaken by the body shop was first class. My only slight criticism being that of the courtesy car that was dirty when I took ownership from the dealership!
My only moan would be the length of service time; drop off at 8.30am and only ready just before 6pm. It would have been good if someone could have kept me in the loop regarding expected finish time.
I was satisfied on what was needed
Service excellent, price very expensive.
Made the wait comfortable and quick service.
No problems.Work carried out and explained fully and in good timw
The work was done on time on the stated date.
Nothing to criticise! All went smoothly and on schedule
Prompt, attentive, and made sure they met my needs
From start to finish the level of service I received was exactly what I expected from a BMW dealership. It was a pleasure
Sopers always deliver what you expect
My car had scratches on the mirror housing that I had to return it to be polished out.
Absolutely fine with Sopers (the dealership) who had to battle BMW systems on our behalf but frankly, in the bigger picture, we found the BMW data so flawed that it is unlikely we'll buy a new BMW ever again.
from sales to handover the experience was first class, Rob Payne kept me informed of the cars progress through production and the car arrived on the day i requested, best experience ive had buying a new car.
After a bad experience at a previous BMW dealer, the Lincoln branch and specifically Mike Taylor turned me around the whole experience from first visit to car collection was a smooth, non pushy, professional yet friendly experience.
Mike Taylor was professional and courteous the entire tine, even when he thought I was not go mg to buy a bmw.
Could not have done more to help us find what we were looking for.
Always had good service from the centre
I was completely satisfied, it was a big step & a big commitment for us. The sales staff in Lincoln did everything to listen & answer questions & provide information - and give time to think - nothing was too much trouble to explain to me or my wife
Very friendly, approachable, knowledgeable group of people. Good coffee!
Staff helpful and knowledgeable. Offerered further support post delivery
Overall very satisfied from enquiring about car to purchase
Have used this sales team and dealership before and they know mypreferences well.
Dealt with professionally and the process was relatively simple.
The customer service was brilliant at all stages.
Good communication again before and on the collection day. Paperwork went smoothly and walking into the new car collection area was quite an experience.
Usual good service
Because I was completely satisfied
Consistent every time . You know you are going to get good care .
Great service and communication.
The whole experience was not rushed , they took the time to explain everything about the car, the finance options available etc
Again, ease of ordering to getting the car. Fantastic service