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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way. We have many strings to our bow, including Sales, Service, Parts, Corporate, Customer Service Department as well as other "behind the scenes" departments. Please take a look around our centre.
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Always get great customer service from Chris. Car was collected, work carried out, and returned all nice and clean. Couldn't ask for more!
Yes very good service very little time spent hanging around the young lady was very friendly and helpful
When I collected my car the computer system had seen completely stopped and restarted therefore I could not get my phone to work no radio all satnav info gone. I had to go back twice more to get them to fix that
Nothing is ever too much trouble. Great service.
Welcoming staff and very pleasant experience. I was constantly updated with the position of my service.
I was told car was ready so I came to pick it up after service. But it wasn't ready, it hadn't been washed and valeted. The service receptionist washed it herself while I waited !
you did what you said you would
5 * service with no complaints.
Extremely courteous staff, efficient service time, excellent waiting facilities and superb valet
Fast, friendly service. Fit me in at a moments notice without any trouble
Well looked after and made to feel valued customer
See answer above.
Always room for improvement
Problem explained and then resolved.
Everything was carried out as advised, staff were accommodating
Service at a time convenient to myself. Courteous welcome and service from reception including the ability to stay in a relaxed area whilst I waited for the service to be complete.
First rate service. Totally geared to customer Satisfaction.
Left waiting a while on collection.
Everything as promised, timing and staff friendliness
Not too satisfied. To send me a video of my vehicle in the workshop is, in my opinion, a gimmick, a complete waste of time, money and effort. Far better for the mind to be focussed on the job in hand with complete concentration.
I have always received excellent service from BMW but felt that I was failed at this appointment and this will now result in me having to make time to bring my car back to have the brake pads attended to, which is what my car was booked in for.
I was advised that there was a nail in a tyre, but pressure was holding. They did not have a replacement but I should have it changed. I took car to a tyre co. who removed a very short screw, the tyre is fine. Standard answers are not always good.
No issue with having the curtousy car for the extra time
My sevice advisor and technition kept me informed throughout the service.
First class service ,from walking in and meeting Sophia Tyrer ,as I had been waiting at Lincoln hospital over 1 hour ,after being told by my local bmw @ Boston they would pick up my bmw at 1.00 pm,and I was not to drive the car,
Ease of delivery and quality of replacement car
Always good service
Car collected and delivered back home
JP i think he is servicr controller always is very helpful and friendly and makes sure i am satisfied
Excellent customer service from start to finish.
Everything went smoothly, having a hire car was a pleasure too.
Prompt....efficient.....made to feel welcome....decent value......particularly liked the 1 yr free valet.
Completely satisfied with service received on this occasion
I was looked after by Sophie, who was an exceptional representative. She made the experience relaxed, infomative and thoroughly enjoyable
I was well looked after by your front of house and service person.The MOT was completed and the health check was a bonus, as was the first rate valet. (Well done to whoever does that.)
Everything I wanted and needed.
I am always treated like a valued customer and this is done in a courteous and efficient manner.
When the car goes in for a service we are kept up to date with what is going on with the car and if there is any problem, we are contacted straight away.
They listen and do what they say they will do without fuss and without trying to extract more money from me than the original quote. Kept me informed of progress and met the agreed timings. Friendly and knowledgeable service advisers.
Were unable to diagnose reported problem yet wanted to charge for investigation time
BMW didn't service my car
As previous answer
Good service and helpful
My car passed its first MOT with no extra cost to me than the MOT fee of £39
Easy process, customer service great
I was advised of any up and coming maintenance requirements in the future
Nothing to complain about
Very helpful and thorough
Great service, lovely staff.
Friendly, efficient, superb
Car had a servicing & supposed software upgrade. Since the upgrade not only has the MPG dropped but I now have to press unlock on the remote, THEN press & hold the tailgate button to open the tailgate. I used to just press & hold the tailgate button!
The car service seems fine. Soper requested to keep the car to upgrade the software in the EMU. Since the service the car's mpg has significantly reduced, from 49-50mpg, down to 44-45. I am therefore very dissatisfied with this aspect.
Jason sorted out the mess created by BMW assist and the courtesy car I had and was V helpful
Sophie Tyrer professional to the end making the experience all the better. She is a credit to you and always finds time to chat even though she is very busy
Good customer service and very efficient.
Again an excellent experience
The work was not completed the same day and I had to return another day for it to be finished.
All work completed efficiently courtesy car available which was a pleasure to experience as my wife is possibly looking to upgrade her car.
Although the car was with Sopers by 8.30 a.m., work did not commence until late afternoon, and was not completed until the following day. However, I have received an apology and a valeting voucher, so all is forgiven.
There was a miscommunication when I made a phone call to book in originally, bu the team were very quick in resolving the matter
Easy to deal with
Never completely satisfied to have to pay out money but other than that a high level of service! The team did a great job of keeping my bill manageable.
they did what i expected
They were professional
Pleasant experience and call from technician to update me on the cars service and any forthcoming requirements
On having to call BMW assist to change egr valve which was supposed to on callConfirmed by the technician from assist and the service person at SoperThe valve failed the day before I was due to go on holiday
Very efficient and friendly
As soon as i arrived at the centre i was given a complimentry newspaper and a choice of hot drinks and was told that someone would be with me shortly which they promptly were
The girl who dealt with me was patient, curteous and explained aeverything i didnt understand
Great communication and service
My car was brought in for a seat repair. It turned out that there was nothing wrong with the seat, so everything was 100% fine.
It was very good
Every thing was completed as planned. Car ready when promised and Service Coordinator really cared.
Not a consistent pereson dealing with me throughout, plus waiting another hour for collection once back in your sales room
Soper tend to be quite good. It depends how things are on the day of course but, generally, good....although I am a bit concerned that I had to take my car in for another problem associated with the EGR valve after relatively few miles.
Everything in line with expectations.
Yes it was very good
Easy to book over phone, only thing I would change, Lincoln website does not have ability to book for Saturday's whereas most other garages did
I wanted a full end of warranty inspection of my Approved Used car. This is what I requested when I first emailed to make an appointment. However I feel I only got the standard health check. I would have paid extra for a more thorough check/testdrive
As said previously staff were friendly and attentive.
It would have been higher if the technician had reset the service reminder in the car computer on completion of the service. However your Service Receptionist arranged for this to be completed when I returned a day or so later.
nice welcome. Good working area whilst i waited and good information provided regarding the work.
As described earlier they could not have been more helpful and friendly
Ease of booking, provision of inspection video, resolution of issues that arose during inspection and effective communication.
Always had good service from Soper
Good staff and everything done on time
went away very pleased
I didn't get the outcome I wanted but this was not the fault of Soper
The Service was fine just would have expected a better loan Car that Mini
Went above and beyond my expectations
Great customer service and care from the minute I arrived at the dealership.
All the personnel were very professional in their approach and nothing seemed too much trouble. Went out of their way to answer any questions put to them.First class.
Customer service is excellent. Friendly staff who don't patronize or treat you in a way that's over the top. Nice environment. Respectful of my circumstances and requirements.
Staff are very friendly and courteous. The job was done correctly
Always reliable customer service and quality of work
Very welcoming and thorough
Very informed about what happened to car
From booking, through dealing with the Service Advisor on the day - Sophie, and on collection, everything was handled efficiently and professionally.
Excellent, simply excellent
Able to book next day appointment. After dropping car off I was driven home and pick up later to collect my car. Work done within quoted timescale.
Very pleased with the whole experience. Booking in was easy. A phone call the day before just to confirm the service and to ask if I wanted a specific newspaper ordering. On arrival offered drinks.
Soper is the best car dealership I have ever encountered.
Cannot fault anything about the experience
As above. I had questions regarding the functions on my car. Sales staff were called to explain but didnt seem interested enough in their explanation for me to understand. I assume because the car wasnt bought from Soper BMW.
good communication and video updates
From reception to depart, the visit went as planned, on time. Coffee and cake were offered in a comfortable customer lounge area. I was looked after by Sophie regarding the MoT for my X3. She was friendly and efficient, as expected from BMW.
Always very friendly and made very welcome
Very smooth and well looked after, special mention to Tracy, when I came to pick the car up with my daughter very impressed with the cake :-)
Very easy to book in, friendly welcome & regular updates. Couldn't have been easier.
Sophie was very informative ....
On collection my vehicle was unwashed and contents of the boot dumped on the back seat. Not all repairs were carried even though I pointed this out to the person on the service desk on arrival, out and has to go back at some point for this to be rect
Everything runs smoothly
Make you feel special from start to finish. Fantastic service throughout.
Staff polite and quick service
The interaction with the people who work there was very good, they were polite and very clear in explanations.
Friendly and personalised service.
Friendly ultra-efficient service plus I trust them to be honest on what work is required.
the car was ready and cleaned in the expected time
I chose to wait for my car On arriving I was welcomed offered a coffee and had expected waiting time explainedI was give a lift to /from garden centre for lunchMatthew the service manager was very attentive Car was cleaned
Ive got the car I wanted at a price I am comfortable with.
All of the staff were courteous and polite,
Have dealt with Soper Mini for years and always had great service so dealing with them for a BMW I expected the same and that's what I got
Stefan was very patient with our decision
Every person I met was very professional
Professional & helpful handover.
I was very impressed with the service I received at Soper BMW especially Mike Taylor, he certainly delivered a 5 star experience! I even had my new X5 delivered on the Soper truck which was a nice touch. Thank you!
Really went that extra mile with the customer service. Collected me from the station to ensure I arrived safely. My induction with my car wasnt rushed. Mike Dawson was brilliant
Everything went smoothly with no problems
I can't fault the service we were given, it was all excellent.
Again on hand over, everything was explained to me about the car, and the workings of some of the controls.
Excellent salesman, who was very attentive to my needs.
I was very happy with the service and treatment received.
Fantastic effort and service from Super BMW.throughout. Have had several BMW'S and all from this dealer.
The car was delivered to me on time and a thorough handover explained all functions of the car.
Service is a key driver for me once I have decided on a product and I am pleased to say that the brand met my expectations.