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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way. We have many strings to our bow, including Sales, Service, Parts, Corporate, Customer Service Department as well as other "behind the scenes" departments. Please take a look around our centre.
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I would have given top marks but I have a long running problem with my onbourd engine management computer which tells me that my Adblue system is faulty it has been loo ked at at least twice but the message still comes
Local location of dealership. Alternatives for Time and date of service given so I could choose a slot that was convenient for me. Free refreshments and WiFi access allowed me to work whilst waiting.
Not 5 as booked car in for first mot at the same time and i would have expected email confirmation of booking, or belt calendar 'meeting invitation'
Asked for tire pressures to be checked as warning had come on but was given car back with warning still on and no check carried out.
The only reason the mark is not lower is due to previous good service and the front of house staff who are very good.
Soper are well organised, polite, helpful, accomodating and carry out work on schedule.
My car just looked like new again
All work done as requested
Despite mess up over loan car ( our fault ) very satisfied.
Had an issue with the car, lincoln sorted it with no dramas. A massive thanks to Gary who dealt with my problem, he couldn't have been anymore helpful and kept me up to date with progress.
A very annoying warranty problem dealt with very efficiently -( The alarm was constantly going off )
Staff always pleasant and a good job well done.
The staff at Soper BMW were excellent under promised and over achieved
Always brilliantly looked after.
Good and prompt service provided.
Although all the software couldn't be updated at the same time, Lucy made arrangements to have the work done at at weekend.
Mike Taylor took his time to explain and informed me if i have any questions he would be there to explain
Everything went to schedule, communication was very good, no problems
After some issues with the car the staff were quick to respond and spared no effort to resolve the issue and ultimately replace the car when the problem persisted. They were determined to preserve the prestige and reputation of the product.
No trust anymore and feel that I am being completely over charged for the work.
Tom carried out an excellent repair to the scratch on my car. I was delighted the car looked like new again
When I picked up my car later on, it had been cleaned and valeted, which is standard when I bring my car in under its service plan but I didn't expect this for a MOT. Nice touch.
Personal service . No problems
I had one request when i drove my car all the way to Sopers of Lincoln was that I wanted my oil dropping while the engine was hot and draining all the black oil out .This is a request I always make with all my 3 vehicles when the oil is changed
They did all they could in the circumstance.
Easy to book in, quck and professional
Prompt service and excellent 'while you wait' facilities
I had a call about my service, which I said I was happy with. So now a little annoyed that I got an email about it. I ignored the first email, then got a second. So please, if you have called me and all is ok, don't send an email as well.
Although this was again for the replacement of the rear brake light and in very difficult circumstances, all of the staff could not have been more helpful.
Excelllent service, no problem at all, courteous reception, too, as well asefficient..
Its was easy to interact with the staff and it was straight forward what was going to happen with the car. Plus it was a fast paced service
Overal very good and excellent communication. The only complaint was that the car was washed but not dried so when i collected the vehicle all the windows were spotty wher the water had dried. I went to a car wash to get it washed and dried properly
You were able to work around my logistical issue regarding dropping off the car and collection. Originally you were not able to do this but rang back offering a solution.
The service centre representative had poor communication skills and indifferent attitude during this process. I would prefer to talk to some one about this visit.I do not like being addressed as Dear Camber!
good staff with efficient service
Have no issue with the work carried out, but object to waiting 30 -40 minutes after agreed collection time, when I came to collect car. Some 8 hours after dropping it off. Poorly organized, inconsiderate and car was probably sat for hours untouched.
I did ask for a separate invoice for a tyre I had fitted, but my invoice was all inclusive...
very professional in solving a manufactures recall.
See my letter to Lincoln dated 20 June 2017
always friendly and polite service from reception ,service and spares
Work was completed correctly and pick up to bring home and back excellent..
helpful and knowledgable staff
Excellent service- staff efficient & polite. Always treated as a special customer
completely satisfied with everything.
When I received the phone call from Lucy Butler informing me that it was necessary to check a component, I was at first concerned that our new X1 was going to have problems but Lucy reassured me that it was a routine check and everything was fine.
Please see above. They returned the car to me with an oil leak that they caused replacing the oil filter, this should have been spotted and resolved before passing the car off. As an engineer for 30 years, I've lost confidence in them to some extent
Highly professional Polite and capable staff
See the answer to point 1
Quick, prompt and efficient service
All aspects of the service and arrangements for the courtesy car were explained to us in a most pleasant way by the service staff member. As always we were greeted by the garage receptionist who remembers our surname, which makes us feel 'special.
No complaints whatsoever
Because it was nice to have coffee while you wait
Same as 1.
Very helpful and service is seconded to none.
Not completely satisfied as the problem did not appear to be totally solved
Service took way longer than expected
Everything was done to my satisfaction at a reasonable cost.
Friendly & helpful staff
I've had consistently polite and courteous service from Sopers for the past 5 years. I can honestly say they are the best dealership I have ever dealt with. They only do work that is esssential. They are also very flexible with appointments.
Fantastic service, very attentive and prompt
Excellent service and I was kept fully informed by service technician Matthew.
Because my car has a squeak which is coming from the front passenger door although when l collected my car it was rectified , it has now returned . I am led to believe , squeaks and rattles are not covered under warranty if they are over 12 months
Good repair but Sopers had repair date down as Monday 22 May. BMW changed this to Wednesday 17 May but presumably did not record this date change.
The work on the car was carried out to a good standard
Very efficient and professional service
Car returned clean and tidy & runs like a dream.I very much appreciated the assistance from Bryan Sleaford and the courtesy car that was provided.
First I was only going home with the loan car (15 miles) the loan car was very low on fuel When I was told that my car was ready to pick up I had to wait over half an hour before I could pick it up and then only because another rep dealt with me
We always have great friendly service from the team, the phone call the day before asking if I would like a newspaper to read while I wait was a great touch
Job done as described, warranty issue addressed without quibble
Prompt , efficient and friendly service
They completed all the work on time
Can't be sure problem is fixed.The car behaved at the workshop.So far the problem has not reoccurred.
See comments above. Also we were not persuaded into buying anything we did not need.
All on time and as promised
I was dealt with very professionally throughout the procedure and was not left second guessing what was going to happen at each stage
It would have been 5 stars but the delivery took 4 weeks longer than expected.
Couldn't be more helpful and the car was beautifully presented
slight delivery delay though kept informed followed by smooth handover.
The overall experience was excellent. The only slight reduction in score is because when collecting the cars we had a long wait in between getting documents signed etc. Perhaps customers should be asked how quick/slow they want the process to be.
Good service ,more updates would have been good.
Mike Taylor was more than happy to spend time to explain things, was very polite and put me at ease. Would give him 100 stars.
The delivery of the car was very quick, the staff were helpful in telling us the ins and outs of the car.
Nothing to complain about,
First new car I've bought and I honestly Can't think of anything that was negative
Helpful unpushy sales staff and kept updated on order throughout the process.
Always treated with respect. As we buy all our cars from Sopers, we are recognised and are always dealt with by our favourite sales assistant, Mike Taylor!
service Despite not being able to obtain the car I specified out of BMW uk stock which was available but would not be released. I had an alternative offered with a different trim and enhanced options which i had to pay for, thus the car cost more
mats were wrong colour and invoice was calculated wrongly
Slick process, comfortable environment, excellent sales exec, no complaints
The sales person, Mike Taylor, was welcoming, friendly and very knowledgeable.The car was very well prepared and positioned ready to drive away. Mile went through all the controls and explained the various features comprehensively.Very satisfying.
Very comfortable atmosphere, balance between friendly, business-like and knowledgeable was just right.
from start to finish the team where very slick and professional. the shop had a really nice feel to it. really stood out from other car dealers from sitting at a grubby desk. listened to my needs and understood what I wanted
Treated very well above and beyond
Very easy to deal with. Listened to what we wanted not what they wanted to sell. Polite and courteous at all times. made the whole experience enjoyable and at no time did we feel pressured.
Pleasant and friendly salesman - explored various taking into account our no's-no's - no to diesel and no to white colour - and sought new model that we selected from another BMW Centre. Prompt delivery.
Sean Venkatasamy was very helpful and kept me informed every step of the process.
The customer service was fantastic... as a store manager in retail I thoroughly understand how hard it is to maintain a high standard... but this was second to none..