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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way. We have many strings to our bow, including Sales, Service, Parts, Corporate, Customer Service Department as well as other "behind the scenes" departments. Please take a look around our centre.
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Helpful, friendly staff. Always put the customer first.
service is great, problem is still not solved
See answer above! I rang on Saturday for an update and left a message with Ben - still waiting! Think kwik fit is the pmace to go!
A small problem was resolved Ina friendly and professional way.The staff are always friendly and very courteous.
that if it happened again to bring it back. As I was due to travel to Liverpool that evening with my two children, I did not want to risk it. Instead I postponed my trip until the next morning to check that the tyre had not gone flat again overnight.
Mix up with the booking when I arrived but soon sorted out by the staff
Everyone was so abliging and helpfull
Good service overall
Still have seatbelt light coming on when it is secured - unable to locate fault.
Based on our purchased car having to go in for both front wheels to be 're diamond cut, the service staff were brilliant. Efficiency at every step. This was noticed as there was a minor issue with payment to Sopers from Cotswold BMW.
A professional service from start to finish
My only complaint is that tyre pressures not reset and one tyre was below recommended pressure so had to add air.
Great service at Soper but was a little disappointed that the slight issue with the door pockets wasn't picked up before we collected the vehicle.
My BMW M140i developed a cracking noise in the cabin which was diagnosed as a problem with a metal 'seal' in the rear roof area which had not been bonded correctly. Also the door/window rubbers squeaked every time the car went over uneven ground.
Because they fully meet all my requirements.
The source of intermittent fault was identified and rectified.
The car was in for an MOT test and the results were discussed constructively at the conclusion. The qualification on service relates to the delay between being informed that the test had been successfully carried out and the car being made available.
Had to wait a long time to be seen despite having booked the car in and the person I was booking in with wasn't busy with another client!Both times on collecting the car I had a warning sign appear immediately on starting car.
The impression I get is that they are there for there good not that of the customer
All work done as promised and to quote provided , very pleased with service too
The appointment was made with your service department. On arrival on the day of the service I was welcomed by a member of staff in a way you did feel welcome and not something that was part of the staff members remit. All service quite satisfactory
They dealt with the problem and got it sorted. by comparison I have recently had a problem with a bank and the two companies could not be further apart with the staff taking ownership of the clients problem.
friendly, professional, efficient, staff always contactable.
Everything was done properly - even down to the car cleaning.
A new tyre was required as a result of an object being present in the inside wall of an existing tyre. On checking two days later I found this tyre to be at a very different pressure from the other side. Had the tyre pressures been checked?
All was good although I did have to contact them myself to find out when m car would be ready and to check that I was being collected in order to retrieve my car.
My BMW went to Soper of Lincoln for a vehicle check which, I was informed, wouldtake 90 minutes to complete.I waited at Soper for the work to be completed but Ididn't get my vehicle back until an hour after the time I had been given.No feedback.
Lady who served me was helpful, kept me up to date and was knowledgeable. Resolved an issue on my car with BMW, replacing the gearbox under warranty and getting a spare car for me to use.
fast efficient friendly service
As above. Calls were not returned
Soper BMW is 40 miles from home. As the car was not expected to be ready till 5pm my choice was " sit at the dealers all day" Get a bus into Lincoln at my expense. Courtesy car not available? My wifes Toyota dealer gives better service than this.
The service / support I have come to expect. Tracy, as usual, makes one feel that Soper care and quickly contact the appropriate member of staff.
We were kept waiting a considerable time before handing the keys over, after checking in at reception.In the end my husband pressed the keys into a lady's hand and explained we were going to catch a bus.
car returned in immaculate condition inside and out
My first email raising the concerns for the issue described in (1) was not acknowledged by the service department and no reply was received until I sent a further email asking for an update.
Marked down please see answer to question 1.
Did everything I wanted on the day
Looked after very well from entering the building to leaving. All staff very polite and helpful. Nothing too much trouble.
Totally hassle free, well informed throughout.
First class quick and efficient service with a smile
Speaks for its self
I was notified of a recall by BMW. The service receptionist drew my attention to two earlier recalls of which I had not been notified and arranged for all three items to be done, advising that the car would be required overnight.
Very good service and all aspects of this explained and any details which could result in further problems fully informed. A clean car inside and out to top it all off.
Job done with a smile
My experience is that they look after you very well. Very nice coffee and a complimentary newspaper.
See comments above.
Service carried out to schedule.
From walking into reception to picking up my car was a delight.
First class service from the moment you are greeted at Reception and the quality of service received from Matt was top drawer.
I would have given top marks but I have a long running problem with my onbourd engine management computer which tells me that my Adblue system is faulty it has been loo ked at at least twice but the message still comes
Local location of dealership. Alternatives for Time and date of service given so I could choose a slot that was convenient for me. Free refreshments and WiFi access allowed me to work whilst waiting.
Not 5 as booked car in for first mot at the same time and i would have expected email confirmation of booking, or belt calendar 'meeting invitation'
Asked for tire pressures to be checked as warning had come on but was given car back with warning still on and no check carried out.
The only reason the mark is not lower is due to previous good service and the front of house staff who are very good.
Soper are well organised, polite, helpful, accomodating and carry out work on schedule.
My car just looked like new again
All work done as requested
Despite mess up over loan car ( our fault ) very satisfied.
A very annoying warranty problem dealt with very efficiently -( The alarm was constantly going off )
Had an issue with the car, lincoln sorted it with no dramas. A massive thanks to Gary who dealt with my problem, he couldn't have been anymore helpful and kept me up to date with progress.
Staff always pleasant and a good job well done.
The staff at Soper BMW were excellent under promised and over achieved
Although all the software couldn't be updated at the same time, Lucy made arrangements to have the work done at at weekend.
Mike Taylor took his time to explain and informed me if i have any questions he would be there to explain
Always brilliantly looked after.
Good and prompt service provided.
Everything went to schedule, communication was very good, no problems
After some issues with the car the staff were quick to respond and spared no effort to resolve the issue and ultimately replace the car when the problem persisted. They were determined to preserve the prestige and reputation of the product.
No trust anymore and feel that I am being completely over charged for the work.
I cannot fault Soper BMW, they know how to look after you and make you feel special.
The time spent going through the vehicle and technology was great. We seemed to be waiting around a little for the finance to complete which is the only reason this was not a 5.
Very attentive and received all appropriate information about the vehicle.
VEHICLE WAS CAUGHT BY ONE OF THE VALETERS ON DAY OF COLLECTION SO WILL HAVE TO GO BACK FOR SMALL AMOUNT OF SPRAY WORK ON A BRAND NEW CAR!!
Soper of Lincoln excellent and very obliging.
as per previous answer . The collection of the car was ok but you should not have to wait 11 days to receive your payment and have to chase several times I think the customer service was poor.
The sales person was friendly, approachable, knowledgeable.
The sales team were good but a couple issues did arise which take the shine off the whole experience.
There were no problems, it all went to plan.
Please see above
The whole sales and purchase experience was carried out in an efficient and informed manner without any undue pressure. This is such a welcome change from many sales experiences. Nothing was too much trouble.
excellent service and product knowledge
I would have liked more money for my trade-in. I was trading in a pristine low mileage 18 month old 330i fitted with £9k of BMW extras yet only given average value. I was given no reason for this other than "we need to make a profit."
Just a fantastic experience
Plenty of contact and options were made very clear
only one issue . I was told BMW 118D Sport came with rear parking sensors by salesman, on purchased I realised no sensors asked salesman who replied not standard on this model. Cost me £300 to have them fitted
Everyone involved was very helpful and knowledgable; Eric, Rob, Nathan, Richard to name a few
See comments above. Also we were not persuaded into buying anything we did not need.
All on time and as promised
I was dealt with very professionally throughout the procedure and was not left second guessing what was going to happen at each stage
It would have been 5 stars but the delivery took 4 weeks longer than expected.
Couldn't be more helpful and the car was beautifully presented
slight delivery delay though kept informed followed by smooth handover.
The overall experience was excellent. The only slight reduction in score is because when collecting the cars we had a long wait in between getting documents signed etc. Perhaps customers should be asked how quick/slow they want the process to be.
Good service ,more updates would have been good.
Mike Taylor was more than happy to spend time to explain things, was very polite and put me at ease. Would give him 100 stars.