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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way. We have many strings to our bow, including Sales, Service, Parts, Corporate, Customer Service Department as well as other "behind the scenes" departments. Please take a look around our centre.
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Good staff and everything done on time
went away very pleased
For the above reason.
Great customer service and care from the minute I arrived at the dealership.
The Service was fine just would have expected a better loan Car that Mini
Went above and beyond my expectations
I didn't get the outcome I wanted but this was not the fault of Soper
All the personnel were very professional in their approach and nothing seemed too much trouble. Went out of their way to answer any questions put to them.First class.
Staff are very friendly and courteous. The job was done correctly
Always reliable customer service and quality of work
Customer service is excellent. Friendly staff who don't patronize or treat you in a way that's over the top. Nice environment. Respectful of my circumstances and requirements.
Very informed about what happened to car
Very welcoming and thorough
Excellent, simply excellent
From booking, through dealing with the Service Advisor on the day - Sophie, and on collection, everything was handled efficiently and professionally.
Able to book next day appointment. After dropping car off I was driven home and pick up later to collect my car. Work done within quoted timescale.
The garage on the whole seems very well staffed but everybody is too busy to deal with you as you come in. You are always invited to go in and have a coffee and wait...this is not what is needed for dropping off and picking up a car.
As above. I had questions regarding the functions on my car. Sales staff were called to explain but didnt seem interested enough in their explanation for me to understand. I assume because the car wasnt bought from Soper BMW.
Soper is the best car dealership I have ever encountered.
Cannot fault anything about the experience
Very pleased with the whole experience. Booking in was easy. A phone call the day before just to confirm the service and to ask if I wanted a specific newspaper ordering. On arrival offered drinks.
Always very friendly and made very welcome
good communication and video updates
From reception to depart, the visit went as planned, on time. Coffee and cake were offered in a comfortable customer lounge area. I was looked after by Sophie regarding the MoT for my X3. She was friendly and efficient, as expected from BMW.
Very easy to book in, friendly welcome & regular updates. Couldn't have been easier.
Very smooth and well looked after, special mention to Tracy, when I came to pick the car up with my daughter very impressed with the cake :-)
Everything runs smoothly
Sophie was very informative ....
On collection my vehicle was unwashed and contents of the boot dumped on the back seat. Not all repairs were carried even though I pointed this out to the person on the service desk on arrival, out and has to go back at some point for this to be rect
Make you feel special from start to finish. Fantastic service throughout.
The interaction with the people who work there was very good, they were polite and very clear in explanations.
As above: I raised the issue with Soper via a phone call and I was informed that the customer service manager would ring me back. This did not occur.
Staff polite and quick service
Friendly and personalised service.
the car was ready and cleaned in the expected time
I chose to wait for my car On arriving I was welcomed offered a coffee and had expected waiting time explainedI was give a lift to /from garden centre for lunchMatthew the service manager was very attentive Car was cleaned
Friendly ultra-efficient service plus I trust them to be honest on what work is required.
Great customer service, on time and budget
Friendly and helpful staff who are able to answer any queries. Everything is always done on time and for the cost quoted.
A friendly approach, and good service.
Nothing to be dissatisfied about.
Came in for a 77,000 mile service, got told that if my car had been older(in years) it would have been allowed a slight discount in price. So felt a bit punished for using my car more. I hope they over look the mileage if I trade it in.
Kept in contact with regards to the progress of the work being undertaken and called ahead of when my car would be ready.
Timely and kept me informed
Was not really informed what the problem was exactly and unfortunately it is still happening.
When picking up the car it still had a fault on it but I was given a curtosey car straight away so they could work on it again. Fault has unfortunately come back with the same issue so booked in again
Great service thank, very clean car and staff very helpful as usual thx
I cannot fault any specific aspect of the experience, I would have been happier however if they had been able to address the seat leather issue and if they had explained the logic that the CBS value was based on expected brake condition.
Everything was carried out as and when expected.
As previous answer
Job completed as required
As above re service and interest in us as a customer.
Could not fault it.
The car that I was lent, I realised on my way home was showing 15 miles of fuel in the tank. Nettleham - BMW rtn. It is some16+ miles for just a return. I should have been warned about the need for fuel & which type. Otherwise no problems
Very smooth and efficient service.
Excellent, personalised and customer friendly service
I thought the car had a slight water leak. Next minute, its on the ramp, then a bill for £120 odd pounds, and a report saying I have a gear box oil leak. The video does not show this and the paper report only mentions an engine oil leak.
The service is always fine but my issue is with the high cost of the service requirements.
The people there really strive to exceed the customers' expectations. I've had my car serviced through them for 5 years with no issues.
All work done as expected
Every aspect of the service provided by Soper was first class.
All the team recognise your presence when you visit the showroom.
Vehicle was taken on time and the brake fluid service completed in a timely manner. The vehicle was also valeted and also received a vehicle health check and video provided before I left.
Tip top from beginning to end. Very friendly reception and Sophie was excellent
I have to say the service I have recieved has been first class, my vehicle has been in a few times for warranty repairs.Lucy Butler has been my point of contact and she is a real asset to Sopers and BMW, I cant praise her enough.
The car was brought in with its stereo system faulting...the amplifierbwas replaced but upon taking the car the speakers were still faulty...back to the garage I have to go..
As a result of a software update which addressed a drivetrain issue my mpg has improved.
Been there several times always been very welcomed and helpful. Keep me up to date with everything. Staff are all polite and smiley. Very good compared to previous car manufactures Ive been too.
Couldn't have been carried out any better.
Staff are friendly, welcoming & very helpful.Pleasure to be in showroom. You get drinks, cake, & a newspaper.Also fantastic cars to look at.Nice atmosphere & ambience about the place - makes you feel happy & relaxed.Get car washed & valeted.
Got no reason to give a bad report..everthing done as it should staff are friendly and professional.
At the moment I have only used the service department for winter/summer wheels/tyres swop.
efficient resolution of any faults
Car required extra day and Sophie organised a courtesy car.......so up a spot.
I felt well looked after. I happily recommend BMW Lincoln to friends and family. Thank you
Very helpful and professional.
Always helpful and work to the time of your booking. And do a good job.
Ready for me at stated time, loan car fine and pleasant staff
People are kind and helpful. They try to accommodate your needs. On one occasion I had to wait for longer than promised, but that was a one-off thing
The usual attention to detail and the willingness to collect and deliver from my home which is so reassuring
Quick service - booked and appointment two days later with 90minute slot for first service. Courteous and pleasant reception personnel, efficient service personnel, comfortable waiting area (with coffee) and my car was valeted within the time stated.
They keep me up-to-date on all aspects of the service, and advise what may need replacing in the near future
The service centre took care of everything from the moment I made contact by telephone, nothing was too much trouble and there was no disruption to my busy day. 5 stars all round excellent.
The Service team at Soper were excellent, keeping me updated throughout the day.
There was a newspaper waiting for me. I read through the 'paper whilst drinking a cup of coffee. It was also a pleasure to browse around the new cars on display. Shame that the days of buying 'new' have gone. However there are several used of interes
Efficient and keep the customer informed at all times.Coffee is good as well.
I always get a warm welcome and a good cup of coffee when I visit. All staff are polite and professional. If I am waiting while the work is done I am informed of progress and the job is completed on time. I feel valued as a customer.
Did what I expected, made it easy for me to drop off and pick up my car. Had time to chat at the end of the day.
Great service and attention
They went out of their way to complete the job on the day as the car was only booked in for an investigation
Who ever tested car, deleted all saved favorites (1-8) and reset seat position, and stored electronically, also adjusted steering column, poor form.
Soper were able to to add and complete some significant additional repair work, that was only raised on the day I checked my vehicle in for its service and MOT, within the day that my vehicle was in the workshop - thanks.
The work was completed as required and on time.
I was looked after very well while I waited with free wi-fi and refreshments. The service was carried out within the prescribed time and my attention was drawn to some issues that needed attention as part of the vehicle check which was very helpful.
Nothing was too much trouble , very polite , greeting good
First class service beginning with a welcome at reception through to the quality of work carried out.
Would've been completely, but was told there would be additional screenwash bottles left in car but there was not.
Happy with service
all work done as planned and car returned in spotless condtion
Looked after well by all contacts at Soper BMW
Everything went according to plan though when I mentioned to the service advise I was disappointed that the BMW accessories I was interested in would not fit my car. While very polite he did not seem to bothered or suggest any possible alternatives.
Helpful and friendly staff who make you feel welcome and valued as customers
assistance with minor problem, part of service, professional assessment of problem. car ready as promised at service desk
I was treated with care and professionalism throughout the process. The service assistant was particularly helpful.
A week after first enquiring, I drove off the forecourt in the car I wanted at a price I was content with.
Friendly service and kept us informed of progress
Service receptionist excellent and Sophie who dealt with the service itself very very good
Quick break fluid change, good coffee and very helpful staff.
Work done at short notice and completed on time
Service is a key driver for me once I have decided on a product and I am pleased to say that the brand met my expectations.
Efficient, smooth and given a feeling of importance to the business
Excellent customer service
Warm welcome. Pleasant, mature people working there.
Nice approachable friendly, straight forward. Had to go to Lincoln to get this though.
Brilliant! Made me feel very special when I got the car
Lovely staff. Clear and precise communication. Nothing to much trouble. Collected a lovely car at a price that I was happy to pay.
From the start to the finish of the deal the sales executive was fantastic
It's always an enjoyable experience. Having been going there for the last 8 years it's like a second home!! We've had the same salesman during most of that time so it's just like meeting up with a friend.
I have no cause to fault the way in which my enquiry, order and eventual supply was handled by the dealer.
Great service and attention to detail, guys in the workshop worked very hard to prepare my car for a really speedy delivery . . Please pass on my thx to all concerned in the workshop too ??
From the minute you enter the showroom all the staff are wonderful and extremely helpful
The dealer just made it so easy
I was always made welcome and not kept waiting.