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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way. We have many strings to our bow, including Sales, Service, Parts, Corporate, Customer Service Department as well as other "behind the scenes" departments. Please take a look around our centre.
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Even cleaned the beast!
Customer service called me every day to keep me informed of progress. She was knowledgable, pleasant and empathetic. Car was returned to me cleaned.
Problem was resolved with goood explanation, and communication about receiving and assessing problem and likely timescale
As stated above. Told the health check was free, then charged over £70 as it was a fault investigation. No mention of this on the phone.
Car returned and performing as expected
The reason why i've not given a completely satisfied answer is because the service took 1 hour longer than I was advised. I really don't mind how long it takes as long as I'm not kept waiting for any length of time.
They did everything they had to do well within the timeframe I was given.
Poor commutation, I was not kept informed of the progress of the work on my car. My phone calls were not returned despite repeated promises. When I went to collect my car I was kept waiting nearly 30 minutes without explanation.
See above. Not happy at all with the service level. Which is a real shame because previously the service at Sopers has been good.
Air conditioning not working properly. This was brought to the attention of the staff at the time the car was booked in for the service. Despite regassing, it is still not working. I have booked the car to check this out again and has to wait 4 weeks
As above - I do not expect my £36,000 vehicle to be damaged when it comes in for servicing or parts.
Because the issue still isn't resolved
Job done while I waited.
Had to wait a little too long to book car in
Great service and kept us informed
Great customer service. Very attentive and helpful. Good communication.
Overall actual service of my car excellent & very pleased with all work completed..
Everything completed as agreed, no hassles. Stacey Hawkins was very polite and a pleasure to deal with.
read the last comments box
It always feels like 5 star treatment
The job was done to my satisfaction.
While you wait service. Nice waiting area and friendly staff. Car sparkling afterward.
I came for refurbishment of one curbed alloy wheel. When complete it is as new with no sign of any work done, the car including wheels was valeted and all done within the time frame they stated. Price for the work was very acceptable.
great experience from start to finish
Great customer service at Sopers always
They were kind enough to clean the boot of my car whilst it was in for the MOT.Car interior not cleaned very thoroughly...dust layer still on dashboard and steering wheel. Not bad for a freeby.
Really helpful staff in service especially Sophie Tyrer
I really want to like soper, the people that work there are so friendly and courteous however their warranty assessor must be a proper jobsworth as the small issues I have had with the car have not been dealt with to my liking.
Excellent customer service, friendly and professional
Sophie Tyrer on the service desk was very helpful but lack of parts was a major problem
As mentioned in my above comments. Service levels. I was having to chase people as when I left messages no-one got back to me, or if they did it would be a day more before a response.
Very good customer service listening properly and taking into account my concerns
Works was completed efficiently and overall experience was very good.
Problem identified and fixed, car cleaned and courtesy transport provided.
My car looked great when I collected it.
At Soper's you are made to feel welcome from the reception desk to being kept informed of any ensuing issues found through to collecting a clean car.Great service
everything went very smoothly
looked after us well
Service was very good - only one issue I asked to be notified by txt message when my car was ready to collect & didnt receive one. Car always returned beautifully cleaned which is much appreciated ??
Everything was perfect
Because the whole process was amazing from start to finish.Having driven other makes for about fifty years I realise what's been missing. My Daughter and Son in Law have had several BMW s and I never listened when they kept recommding them. Thank You
every went smoothly and sopers were very helpful
Everything went very smoothly and the car looked great after the valet.
Everything ready when I arrived and whilst waiting for my car entertained with cake, coffee an in comfortable conditions. Very friendly staff who explained everything simply
The work was done at the time stated. Sopers always make us welcome. Plus a wash and polish of my car,makes a lovely finish.
Everyone, from first making contact by phone, through the Service dept who booked my car in, to the reception staff when I arrived, the Service dept staff and Mike Taylor who took me through the original purchase were just so helpful and friendly.
Very smooth, kept informed and a prompt service.
Always get great customer service from Chris. Car was collected, work carried out, and returned all nice and clean. Couldn't ask for more!
When I collected my car the computer system had seen completely stopped and restarted therefore I could not get my phone to work no radio all satnav info gone. I had to go back twice more to get them to fix that
Nothing is ever too much trouble. Great service.
Yes very good service very little time spent hanging around the young lady was very friendly and helpful
Welcoming staff and very pleasant experience. I was constantly updated with the position of my service.
you did what you said you would
I was told car was ready so I came to pick it up after service. But it wasn't ready, it hadn't been washed and valeted. The service receptionist washed it herself while I waited !
Extremely courteous staff, efficient service time, excellent waiting facilities and superb valet
5 * service with no complaints.
Fast, friendly service. Fit me in at a moments notice without any trouble
Well looked after and made to feel valued customer
See answer above.
Everything was carried out as advised, staff were accommodating
Problem explained and then resolved.
First rate service. Totally geared to customer Satisfaction.
Everything as promised, timing and staff friendliness
Left waiting a while on collection.
Service at a time convenient to myself. Courteous welcome and service from reception including the ability to stay in a relaxed area whilst I waited for the service to be complete.
I have always received excellent service from BMW but felt that I was failed at this appointment and this will now result in me having to make time to bring my car back to have the brake pads attended to, which is what my car was booked in for.
I was advised that there was a nail in a tyre, but pressure was holding. They did not have a replacement but I should have it changed. I took car to a tyre co. who removed a very short screw, the tyre is fine. Standard answers are not always good.
No issue with having the curtousy car for the extra time
My sevice advisor and technition kept me informed throughout the service.
Ease of delivery and quality of replacement car
First class service ,from walking in and meeting Sophia Tyrer ,as I had been waiting at Lincoln hospital over 1 hour ,after being told by my local bmw @ Boston they would pick up my bmw at 1.00 pm,and I was not to drive the car,
Always good service
Car collected and delivered back home
JP i think he is servicr controller always is very helpful and friendly and makes sure i am satisfied
Excellent customer service from start to finish.
Everything went smoothly, having a hire car was a pleasure too.
Completely satisfied, Excellent personal service from Sean and the team.
Great service and car delivered faster than expected
The service and duty of care for the customer has always been exceptional
Handover excellent Great communication and sense of customer needs excellent
Everything ready on time
Everything dealt with smoothly by the dealership, easy pleasant transaction.
Good communication with Mike all the way through, even helped with none BMW things like removing my private plate etc
Ive got the car I wanted at a price I am comfortable with.
Have dealt with Soper Mini for years and always had great service so dealing with them for a BMW I expected the same and that's what I got
All of the staff were courteous and polite,
Stefan was very patient with our decision
Every person I met was very professional
I was very impressed with the service I received at Soper BMW especially Mike Taylor, he certainly delivered a 5 star experience! I even had my new X5 delivered on the Soper truck which was a nice touch. Thank you!
Professional & helpful handover.
Really went that extra mile with the customer service. Collected me from the station to ensure I arrived safely. My induction with my car wasnt rushed. Mike Dawson was brilliant