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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way. We have many strings to our bow, including Sales, Service, Parts, Corporate, Customer Service Department as well as other "behind the scenes" departments. Please take a look around our centre.
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Said I didnt have run flats so had to buy two next run flats (actually did have run flats) sat in Show room for 8 hours so lost a days pay because of the mistake and poor resolve.
The service has been very helpful and efficient, however the issue is not yet resolved.
See first answer. Also, lack of courtesy car was a problem.
All staff been most helpful and courteous.
Very good service
The Dealership has proven its desire to satisfy customer expectations and has been proactive in resolving any problem.
Satisfied with the service but still tainted by the lack of free courtesy car.
My vehicle was quickly assessed, booked in and repaired. Also has a pleasant waiting area.
As before - excellent facilities, friendly and professional staff, reasonable prices for a main dealer
The service level from Soper BMW is second to none!
Had to wait around for a hire car upon dropping my car off. Waited 20 minutes to get seen when I arrived to collect my car. Car not washed or vaccumed despite the car being there all day.
Very good staff let down by bmw parts supply and tyre pricing
Polite, prompt communication from all in the team.
Great level of service from reception and service team.
Nothing a trouble
Quite Expensive for a service but overall fine,
There were a few issues when booking the service via the mobile site. My service pack allowed me to book a FOC air con service as well as an oil service plus filters. I received a call the next day stating the air con was an error on the system.
Friendly welcome, professional service; had smart paint repair which was done very well indeed.
Good service and completed in stated time
Very good service from the staff in the dealership. Made very welcome with access to coffee and wi-fi while i waited.My only gripe would be the cost of the service which seemed excessive. £270 to replace oil and filters which took max 90 minutes.
A courteous and efficient reception, with the car returned on time
Because they did the job but didnt give me a ring to say how much the work was going to be so was a little shocked to find the work done and then the price tag
They have always looked after me very well
People that are interested in the customers needs
Goodwill gesture made. Excellent service.
Kept well informed
Repairs were swift and additional matters requested were dealt with admirably. However as no courtesy car was supplied and when collecting my vehicle, little effort was made to accommodate a slightly delayed pick up time.
I waited for 90 minutes while my first service was undertaken, throughout this I was able to work remotely from the business centre facility and enjoy some very nice coffee! The impact on me was minimal as I was able to work agile without disruption.
Very happy with the required repair.
I know its more expensive but I trust its the right service
My concern was the price of the service - I will probably go to an independent next time as I can't really justify paying these prices on a 6 year old car.
Get the job done and good tehnical feedback
Swift response to BMW emergency assist
All issues reported appear to be fixed in full and communication and general customer service was very good.
Work carried out on time; I was kept informed appropriately.
The booking was efficient and the service time estimate correct.
Sophie the service advisor absolutely brilliant
Yea fineExcellent job on dent removal And service advisor offered A very professional service
Kept me informed about the progress of the car and washed it afterwards
Car was late from wash and I had booked a time critical waiting slot
Lucy explained work to be completed on my car very efficiently and was very clear and knowledgeable. Once work was completed, the findings were all explained and further work given a time frame so I knew when to bring the car back in the future.
Friendly and very knowledgeable
Sophie on reception is really great very helpful and Paul the chief technician is brilliant too
Jason Child work very hard to find us a satisfactory solution to the problem with the car
Confidence that the service had been carried out correctly
Seems like everything was thoroughly checked and seems good value for the service received. The dealership is comfortable and I was able to work whilst waiting for the car to be ready. Staff were really polite and friendly.
No problems experienced but they are expensive
Staff extremely helpful and friendly. Problem with booking however this was resolved quickly and efficiently. Updated with emails and videos of further work required. Further work required carried out on the day. No hassles.
Everything happened as was detailed and on the time frame provided.
Satisfied with service, but had to wait a couple of weeks for a courtesy car to be available
car is serviced as arranged and ready on time. Good waiting area and friendly staff
quick and good service
Same answer as above. Felt welcomed. Looked after. Thanks
Friendly and efficient and careful to check for understanding
Work completed as agreed,no issues,"enjoyable experience"
Because I am able to drive away with the reassurance that my car is safe for me to drive and that all systems have been thoroughly checked. As a widow now, I need this reassurance.
No hassle booking in job done by next day
The service I received from Sopers. Was 1st class ,especially the personal service I received from Sophie Tyler
Everything was done to make me feel an important customer.
No problems completed as requested
Good communications. Problems with the vehicle were quickly diagnosed and suggestions proposed to rectify the situation.
Always give prompt service, polite reception, given a cup of coffee and sometimes cake which after a long journey or tiring day shopping is very welcome.They keep you informed if anything needs doing and provide you with a lift into town.
I was very satisfied but there is always room for further improvement.
waiting times could be improved
I feel confident when collecting my car after a service that it has been professionally handled and any work carried out to a high degree and that my car is safe for me to drive.
Excellent service and refreshing not to have any up selling unlike my previous experience at Mercedes!
Kept in touch throughout.
The service was completed on time and everything was explained,clearly,to me.
It was done quickly with a comprehensive debrief from the manager. The car valet was good.
Always kept informed what is happening, video received via email explains what has been done , what needs doing.
Original issue found has been dealt with and am kept up to date re a new part that is on order
Vehicle wasnt available at the estimated time no phone call to advise of any delay had to sit and wait for another 90 minutes
Great service. Everything explained in detail in a simple enough way without being condescending.
Pleasant and informative staff.
Full explantaion of work caried out and future service requirements outlined.
The service was done well, in the allocated time, & the car was clean inside & out when it was handed over to me.
Very helpful. Gave us a lift into Lincoln. Car ready on time
Staff nice and service went to plan
A bit slow with the coffee.
Originally told that car would be available on Wednesday. By 17:00 on Friday I had heard nothing, so phoned. There had been a problem with the color match, and the VHC had still not been done... why did I have to generate that call. No car until Mon.
All done on time with car wash and valeting.
I was kept in the loop with everything, and not left wondering how long things would take to resolve.
You delivered on time and completed everything I needed. The tyre replacement was sorted with a little discussion- you didn't have the same tyres but offered an acceptable option
As above commpletly satisfied well done
Work carried out well & car returned to me immaculate
The quality of service was excellent, the only slight negative was the extended time it took to complete the work (or starting the work was delayed).
Booking was easy. When there was a problem with the car, I really appreciated being taken into the workshop to have it explained to me. I was promptly given a lift home and phoned when the car was ready. But see answer to 3 below.
confident product knowledge from sales dept .Deal was fair .
I didn't deal directly with the BMW centre as I used a third party broker.
always friendly, helpful, and do not put pressure on you to buy.
Danny the salesman was really really good and explained everything fully. Hospitality and service second to none.
Jonathan was a pleasure to work with, he was helpful, friendly and did everything he could to make the process easy as well as ensuring that I got exactly the right car and a great deal too. I cannot thank or recommend him or Sopee at Lincoln enough
I was in the showroom for over three hours trying to decode what vehicle i wanted and they didn't get fed up with me!
Top product back by top service
from sales to handover the experience was first class, Rob Payne kept me informed of the cars progress through production and the car arrived on the day i requested, best experience ive had buying a new car.
Mike Taylor was professional and courteous the entire tine, even when he thought I was not go mg to buy a bmw.
After a bad experience at a previous BMW dealer, the Lincoln branch and specifically Mike Taylor turned me around the whole experience from first visit to car collection was a smooth, non pushy, professional yet friendly experience.
Could not have done more to help us find what we were looking for.
Always had good service from the centre
I was completely satisfied, it was a big step & a big commitment for us. The sales staff in Lincoln did everything to listen & answer questions & provide information - and give time to think - nothing was too much trouble to explain to me or my wife
Very friendly, approachable, knowledgeable group of people. Good coffee!
Staff helpful and knowledgeable. Offerered further support post delivery
Overall very satisfied from enquiring about car to purchase
Have used this sales team and dealership before and they know mypreferences well.
Dealt with professionally and the process was relatively simple.
The customer service was brilliant at all stages.
Good communication again before and on the collection day. Paperwork went smoothly and walking into the new car collection area was quite an experience.
Usual good service
Because I was completely satisfied
Consistent every time . You know you are going to get good care .
Great service and communication.
The whole experience was not rushed , they took the time to explain everything about the car, the finance options available etc