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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way. We have many strings to our bow, including Sales, Service, Parts, Corporate, Customer Service Department as well as other "behind the scenes" departments. Please take a look around our centre.
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Vehicle health check carried out FOC. Good efforts to resolve the vehicle fault.
They collected the car as agreed and returned it earlier than expected.
I Have always found them very helpful.
The service received is of a high standard and the feedback given by the BMW team both as a video and personally is very good and most informative.
Excellent service keeping me informed as service went along
staff are always polite and knowledgeable
Times and cleanliness of the vehicle
My husband details our car regularly and commented that the car wasn't cleaned very well following the service. However great cake made by the receptionist :-)
Service and MOT were done on-time with a full explanation of findings.
My first BMW was bought at this dealer, everytime I took it back I received great service with offers of lifts to work or home. I bought my current BMW from a different dealer, due to the specification of the car, and I wasn't offer similar level
They sold me car with a lot of problems and I feel Ive been mis-sold the car. As this was my first car and first BMW experience, they were very helpful up until the 14 days from purchase gone and everything went the wrong way. Never again Bmw
Excellent service, very good environment, great staff.
Very professional and friendly staff
Despite booking a drop off time and pick up time later in the day, I am always kept waiting 20 to 30 minutes to see a service assistant. I don't want this inconvenience when I am trying to get off to work and like wise when I want to get home.
Good, although took near on 20mins just to drop keys off????
very efficient met expectations
Excellent service overall
Good feedback, total reassurance, vital communication given on a regular basis, knowing there is always someone to speak to
Received a positive welcome as always, MOT completed in 90 minutes and a good space to work with great Wi-fi and coffee whilst waiting for the car
I received a call after the service, to arrange a service. Seems theres an internal communication issue?
From the delightful Tracey on reception to the whole team, very polite, welcoming and impeccable customer service
Had my car checked whilst I waited
Service carried out as per service manual
Clonking steering issue on my X3 has returned despite a (free of charge) fix that was supposed to cure it
As per previous comments.
There was a mistake with my appointment. when I arrived they told me my service was booked in on the day I had already said I couldnt attend. It would have obvious there was a mistake if BMW had sent an email stating the time and date of my service.
Good customer care and quick routine maintenance but courtesy wash and vacuum of the car was not good at all
Waited over 10 minutes to be seen when dropping car off. Should be able to drop car off with service reception.
The booking process was easy, the service was completed promptly and a full explanation of what was done adds value too.
BMW assistance was great - 5 stars
Completed within expected time
Feedback after service was comprehensive
disappointingly this visit wasnt up to their usual standard. Booked in for a while you wait appointment, unfortunately vehicle didnt move for over an hour (90 min appointment). Quickly rectified once brought to their attention
Good all round service, Jasmine On service reception very pleasant and helpful
Reception staff be driver for lifts excellent as always, service reception staff not so attentive this visit
Good mechanical service. Very lax front of house.
Somewhat disappointed work hadn't started until after 3pm in view that I left the car the night before. However, the complimentary valet was excellent and wasn't sure it was my vehicle upon my return.
Being told the service was to be 1hr, I decided to wait for it. It took 3 hours and throughout nobody could inform me of how much longer it would be. It took another 20 min before an invoice could be produced. As a result I missed my next appointment
Well looked after and the service was completed on time.
Done in a timely manner and car was handed over very clean.Lucy Butler was brilliant and very professional,
Very friendly and excellent service
Work completed efficiently.
Only problem was unavailability of a part which meant me returning to the dealership on another day. Otherwise everything fine.
Work completed as agreed. Information given and recommendations made.
Got the job done without fuss. provided me with good service.
They collected car and contact from driver to service desk was very professional
excellent polite service. clean, pleasant surroundings and facilities.
Because I was completely satisfied.
When I brought the car in myself was treated very well
The mechanical service was satisfactory but my experience of customer care by the service representative was unsatisfactory
The time between contact of text to say that the car was complete then a phone call to arrange pick up after a wash and vac nearly 2 hours. No wash and vac was done on the car, very disappointed
Lucy was great but in reference to the question the answer I'm out of pocket for bad build quality and still waiting on the damage to my bumper. Even more annoyingly it won't let me submit the survey unless I change my score to 5.
To be told that my warranty after two weeks did not cover 'normal wear and tear' is ridiculous and that I should attempt to fix the problem myself and or risk having to pay for the things that had gone wrong. Terrible!
Staff are very professional, friendly and helpful. Received video of car inspection and prompt report. All very straight forward with no fuss.
Everything is so easy, The staff are so friendly.
Excellent service and customer approach
great service as usual (expect the windows were very poorly washed and smeared). My issues are with the car, not Soper BMW who i think are a great dealership.
Staff are professional , friendly ,and very courteous at all times.
Always happy to help and polite
Carried out the service efficiently and I got the car back the same day
Your quote was very competitive
Stefan Parry at Sopers was a pleasure to deal with and made the car buying process enjoyable and straightforward.
Four new tyres fitted, not one was the correct pressure, ranged from 1.8 to 2.5bar, should be 2.6bar. Also presure monitor not reset.
Really satisfied with the customer service I received when purchasing my car and the follow up phone call a few days later. Handover was clear and clearer explained some of the different features.
completely satisfied in all aspects
Mike Taylor, who we have always dealt with was excellent as usual. However, BMW UK let the side down with delays in getting a sat nav code and then systems failing a few times, unable to complete handover on arranged date.
Pleasant and obliging staff and a good experience with the salesman.
Great customer service highly efficient great knowledge of product
They could not satisfy the details of the order - originally we ordered a car in blue. We got one in black but that was OK.
Excellent level of customer focus
Mike was really informative and helpful.
All aspects excellent
the engine management light issue as above
Could not fault the service
See above - the price negotiations were unnecessarily lengthy in our view. But polite and courteous throughout.
As for the reasons outlined within answer for question 1.
I was looked after very well by the team at Soper BMW and Mike Dawson who sold me the vehicle. Kept in touch throughout and the handover went smoothly, a great experience.
Mike Taylor was excellent
I think I must have tested Jonathan Mee to his limitCould go on for everBasically always got back to meI havent been in good healthAnd he was very patient That is the main reason I got a bmw and not another merc.
Probably not the best time for me to buy. The sales person made it ok.
Jamie at Soper was excellent, true honest character, and has helped me get a car I smile at every time I drive
Friendly staff and nice environment
Probably the best dealer Ive used. Clean, comfortable and a great experience overall.
They assisted me to overcome some issues I had, kept me totally informed of progress, had good product knowledge and looked after us well.
As stated above. All my experience was very pleasant and dealt with how I would expect a prestige motor dealer to conduct itself.