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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way. We have many strings to our bow, including Sales, Service, Parts, Corporate, Customer Service Department as well as other "behind the scenes" departments. Please take a look around our centre.
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The mechanical service was satisfactory but my experience of customer care by the service representative was unsatisfactory
Nice environment and friendly staff
The time between contact of text to say that the car was complete then a phone call to arrange pick up after a wash and vac nearly 2 hours. No wash and vac was done on the car, very disappointed
Everything was done exactly to plan. I was expected and on arrival was greeted warmly and taken into Lincoln for the day while work was completed. I received messages of the progress and was returned to collect the car as planned. Very efficient.
Brilliant service, lovely gentleman brought me home after dropping the vehicle in and even brought the car back due to having a newborn and unable to get out with ease !
Everything was done to my satisfaction, that was all i expect.
To be told that my warranty after two weeks did not cover 'normal wear and tear' is ridiculous and that I should attempt to fix the problem myself and or risk having to pay for the things that had gone wrong. Terrible!
Lucy was great but in reference to the question the answer I'm out of pocket for bad build quality and still waiting on the damage to my bumper. Even more annoyingly it won't let me submit the survey unless I change my score to 5.
Staff are very professional, friendly and helpful. Received video of car inspection and prompt report. All very straight forward with no fuss.
Everything is so easy, The staff are so friendly.
Excellent service and customer approach
great service as usual (expect the windows were very poorly washed and smeared). My issues are with the car, not Soper BMW who i think are a great dealership.
As l have already explained they did it in a professional and friendly manner .
Always happy to help and polite
Staff are professional , friendly ,and very courteous at all times.
The problem reoccurred less than 48 hours after new lights were put in
Four new tyres fitted, not one was the correct pressure, ranged from 1.8 to 2.5bar, should be 2.6bar. Also presure monitor not reset.
Carried out the service efficiently and I got the car back the same day
Stefan Parry at Sopers was a pleasure to deal with and made the car buying process enjoyable and straightforward.
Your quote was very competitive
Only marked down from 5 stars because I still cannot resolve the problem of music on a USB flash drive not working properly.
I didnt get what was agreed in terms of the tow bar. Repairs and servicing are very expensive compared to competitors.
Work carried out in the body shop efficiently.
Very friendly and hospitable.
did all that was required within the quoted price
No problems as far as revealed.
Quick analysis of problem and overachieved to the 'fix' timescales.
As always, first class service.
Friendly and efficient staff
All my comments above are applicable here too.
i had to return the vehicle twice after the service as a warning light was still showing
Nice dealership , friendly team. Good environment to wait. When work was done , slight disappointment that one of the new tyres set at 51 psi rather than 36 at the front , an error I wouldnt have expected.
The customer service was good (comminucation, attention etc) but one problem is still unresolved and the car has still let me down
Cant believe Ive had to pay to use a Soper vehicle after I required a repair under warranty.My company has spend around 200,000 in 6 months with this dealer and this was the last thing Id expected to be charged for. It was shocking.
The service has been very helpful and efficient, however the issue is not yet resolved.
Said I didnt have run flats so had to buy two next run flats (actually did have run flats) sat in Show room for 8 hours so lost a days pay because of the mistake and poor resolve.
See first answer. Also, lack of courtesy car was a problem.
All staff been most helpful and courteous.
Very good service
The Dealership has proven its desire to satisfy customer expectations and has been proactive in resolving any problem.
Satisfied with the service but still tainted by the lack of free courtesy car.
My vehicle was quickly assessed, booked in and repaired. Also has a pleasant waiting area.
As before - excellent facilities, friendly and professional staff, reasonable prices for a main dealer
The service level from Soper BMW is second to none!
Had to wait around for a hire car upon dropping my car off. Waited 20 minutes to get seen when I arrived to collect my car. Car not washed or vaccumed despite the car being there all day.
Very good staff let down by bmw parts supply and tyre pricing
Polite, prompt communication from all in the team.
Quite Expensive for a service but overall fine,
There were a few issues when booking the service via the mobile site. My service pack allowed me to book a FOC air con service as well as an oil service plus filters. I received a call the next day stating the air con was an error on the system.
Great level of service from reception and service team.
Nothing a trouble
Friendly welcome, professional service; had smart paint repair which was done very well indeed.
Good service and completed in stated time
Very good service from the staff in the dealership. Made very welcome with access to coffee and wi-fi while i waited.My only gripe would be the cost of the service which seemed excessive. £270 to replace oil and filters which took max 90 minutes.
A courteous and efficient reception, with the car returned on time
Because they did the job but didnt give me a ring to say how much the work was going to be so was a little shocked to find the work done and then the price tag
They have always looked after me very well
People that are interested in the customers needs
Goodwill gesture made. Excellent service.
Kept well informed
Repairs were swift and additional matters requested were dealt with admirably. However as no courtesy car was supplied and when collecting my vehicle, little effort was made to accommodate a slightly delayed pick up time.
I waited for 90 minutes while my first service was undertaken, throughout this I was able to work remotely from the business centre facility and enjoy some very nice coffee! The impact on me was minimal as I was able to work agile without disruption.
Very happy with the required repair.
My concern was the price of the service - I will probably go to an independent next time as I can't really justify paying these prices on a 6 year old car.
Get the job done and good tehnical feedback
I know its more expensive but I trust its the right service
Work carried out on time; I was kept informed appropriately.
Swift response to BMW emergency assist
All issues reported appear to be fixed in full and communication and general customer service was very good.
The booking was efficient and the service time estimate correct.
Sophie the service advisor absolutely brilliant
Yea fineExcellent job on dent removal And service advisor offered A very professional service
Car was late from wash and I had booked a time critical waiting slot
Kept me informed about the progress of the car and washed it afterwards
Lucy explained work to be completed on my car very efficiently and was very clear and knowledgeable. Once work was completed, the findings were all explained and further work given a time frame so I knew when to bring the car back in the future.
Friendly and very knowledgeable
Sophie on reception is really great very helpful and Paul the chief technician is brilliant too
Jason Child work very hard to find us a satisfactory solution to the problem with the car
Confidence that the service had been carried out correctly
Everything happened as was detailed and on the time frame provided.
No problems experienced but they are expensive
Seems like everything was thoroughly checked and seems good value for the service received. The dealership is comfortable and I was able to work whilst waiting for the car to be ready. Staff were really polite and friendly.
Staff extremely helpful and friendly. Problem with booking however this was resolved quickly and efficiently. Updated with emails and videos of further work required. Further work required carried out on the day. No hassles.
Satisfied with service, but had to wait a couple of weeks for a courtesy car to be available
quick and good service
car is serviced as arranged and ready on time. Good waiting area and friendly staff
Same answer as above. Felt welcomed. Looked after. Thanks
Work completed as agreed,no issues,"enjoyable experience"
Because I am able to drive away with the reassurance that my car is safe for me to drive and that all systems have been thoroughly checked. As a widow now, I need this reassurance.
Friendly and efficient and careful to check for understanding
No hassle booking in job done by next day
The service I received from Sopers. Was 1st class ,especially the personal service I received from Sophie Tyler
Everything was done to make me feel an important customer.
Good communications. Problems with the vehicle were quickly diagnosed and suggestions proposed to rectify the situation.
No problems completed as requested
Probably the best dealer Ive used. Clean, comfortable and a great experience overall.
They assisted me to overcome some issues I had, kept me totally informed of progress, had good product knowledge and looked after us well.
As stated above. All my experience was very pleasant and dealt with how I would expect a prestige motor dealer to conduct itself.
Sopers and their staff are a really friendly company to deal with. Mike Dawson the sales person at Sopers was brilliant. From the moment of meeting to the handover there was no pushy selling and he kept us informed all the way
Each and ever person in BM Centre (Sopers of Lincoln) have provided an excellent sevice in a very professional manure.
Very satisfide with Soper BMW i have been to my local BMW dealership (Barons) in the past with company cars but not as good as Soper BMW that why i was willing to travel 2 hours to Soper BMW.Please pass on my thanks to Ryan@ Soper BMW.
Excellent service really friendly and professional
Great communications throughout process
Staff very helpful.
Im a disabled driver when I went into the showroom staff very friendly and helpful I ordered a car done all paper work for it then I changed my mind the rep was so good with me I told him I had to think about it he said no problem
Ive had several BMWs in the past but never from the dealer before. Will be going here again - excellent!
Superlative service as always.
I am always impressed by the professional, informative and non-pushy manner in which I am treated at Soper of Lincoln.
confident product knowledge from sales dept .Deal was fair .
I didn't deal directly with the BMW centre as I used a third party broker.
always friendly, helpful, and do not put pressure on you to buy.
Danny the salesman was really really good and explained everything fully. Hospitality and service second to none.
Jonathan was a pleasure to work with, he was helpful, friendly and did everything he could to make the process easy as well as ensuring that I got exactly the right car and a great deal too. I cannot thank or recommend him or Sopee at Lincoln enough
I was in the showroom for over three hours trying to decode what vehicle i wanted and they didn't get fed up with me!
Top product back by top service
After a bad experience at a previous BMW dealer, the Lincoln branch and specifically Mike Taylor turned me around the whole experience from first visit to car collection was a smooth, non pushy, professional yet friendly experience.
from sales to handover the experience was first class, Rob Payne kept me informed of the cars progress through production and the car arrived on the day i requested, best experience ive had buying a new car.
Mike Taylor was professional and courteous the entire tine, even when he thought I was not go mg to buy a bmw.
Could not have done more to help us find what we were looking for.
Always had good service from the centre
I was completely satisfied, it was a big step & a big commitment for us. The sales staff in Lincoln did everything to listen & answer questions & provide information - and give time to think - nothing was too much trouble to explain to me or my wife
Very friendly, approachable, knowledgeable group of people. Good coffee!
Staff helpful and knowledgeable. Offerered further support post delivery
Overall very satisfied from enquiring about car to purchase
Have used this sales team and dealership before and they know mypreferences well.
Dealt with professionally and the process was relatively simple.