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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way. We have many strings to our bow, including Sales, Service, Parts, Corporate, Customer Service Department as well as other "behind the scenes" departments. Please take a look around our centre.
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Prompt and efficient service.
Everything OK, as predicted
Five hour service took longer than excepted because of a lack of spark plugs.
Always excellent service
Because it was hassle free
It took a long while to get to the point of repairing damage identified on day 1 of owning the new car - about 5 months and two trips from Leicester to Lincoln to be precise.
The staff always go out of their way to make sure I am satisfied with the service.
car was booked in and kept informed of the status via texts.
I was dealt with in a friendly and efficient way. I chose to wait whilst the full service was carried out and it was done effectively and I was introduced to the technician who was to carry out the work - I nice touch. Thank you.
Good service but expensive
Young receptionists in service lack of understanding on what is required
I told them the wheels had already been changed but I feel they did NOT relay this to BMW and allegedly they said BMW would have been aware of my previous issues
The only thing I would mention is that the vehicle was cleaned, but not to normal high standard. The windscreen was quite dirty due to flies being stuck on the screen. This was not cleaned very well at all. I did advise the service representative.
Because I am completely satisfied. I really appreciated the video and commentary too.
Very useful video showing where the problem with the car was. New parts ordered and repaired successfully. Only issue was the car went in clean. Complimentary wash left it streaked. Will ask them to leave it next time.
Always courteous and helpful
The service team at Soper are second to none, by far the best Bmw service partner I have used and believe me I've tried many over the years, no one comes close to the service Soper provides they are a credit to the brand, nothing's a problem for them
Happy with service pack and valet.
Service booked and informed what was to be done and timeframe. Met expectations
End result was satisfactory
Same as above I sent an email which i intially got a response but after the first response i haven't had a reply back I think this is poor customer service
Friendly efficient service
Service was fine but waiting for the car to be finished at 5pm after dropping it off at 8am was a bit annoying. I know they had not confirmed it would be ready but after that length of time collecting it after work we think it should be ready.
All work done as requested.
Great staff, bad prices
Some confusion over length of time they needed the car, will make sure I don't need it for the day after it booked in for.
I was informed that my vehicle had received a complimentary clean but the was clearly not the case. The car was spotless outside when I attended BMW and the inside was nearly the same. However, the mats hadn't been hoovered so NO complimentary clean.
Everything was done well within the time limit. The feedback from the service team was great, as was the catch up with our original sales person, James.
I had arranged my booking a few weeks earlier and delayed the appointment so that I could have a BMW courtesy car available whilst my car was being serviced. I was not happy when I was then given a mini as my courtesy car for the day.
Wheel refurb from Kerb damage, great job kept informed and service
Something fairly important was missed on the service which I required to subsequently contact you about. There was an error on the next service date and the wrong tyre was recorded - left me wondering if the service had been undertaken
Not Dealers fault but I was in the dealership for over 9 hours! Awaiting part to arrive and fit
Like I say very expensive they cleaned my car but not to a very good standard
The whole experience is first class ,from making the phone appointment, getting the service item completed and not forgetting sampling the delicious coffee . Plus a complete valay, don't think it could be better.
Getting charged £80 for the pleasure of being told the car has no recorded faults is rather frustrating. I even have photographic evidence.
Unconvinced that the computer in the car was giving correct information
Only small problem was over a full week before could get an appointment for repair.
found the service very efficient
As before; good service, prompt and courteous
Conflicting advice received from different members of staff, leading to me having to challenge the price charged. The service manager resolved the issue eventually but not without causing me some embarrassment. Also 45 min wait at time of collection.
All staff on the servicing side are helpful and the car is in pristine co diction when returned
very good service
Booked in at a time that suited me; service team ready for my arrival. Plenty of seating whilst waiting last 39 mins for the service to be completed
I had a very good experience, all sales staff were professional and polite, special thanks to Dave for making it a pleasant transaction.
We are always looked after well by all the staff.
car was not worked on until 3pm when i was asked to arrive for 8-30am. this is not the first time this has happened.Phone calls not returned to customer when staff have said they would ring them.HAS HAPPENED SEVERAL TIMES.
The service team were great, as were their attitudes to the faults. Only not a 5 start due to BMW's poor higher level customer service. It would be nice when they clean and vacuum the car if they would also do inside the boot.
Excellent quality of service.
My cars 'free service' wash was very poor and on arrival home I noticed the next day that my rear wiper had been split, I can only assume this was done when the car was being cleaned as the wiper blade was fine before the car went in for it's service
Nothing too much trouble
efficient but expensive
Perfect service helpful polite informative staff in the servicing department
Quite a long wait to be seen due to equipment failure without any explanation. as to why I was left waiting.
Generally as above Had to return 2 days later once part was available but second time it was fitted in less than 30 minutes
The service is excellent, I never have any issues and everything is never too much trouble.
Mechanics and engineers excellent. Sales staff have also been good though recently some staff in servicing have not been as good.
Everything went like clockwork ??
Great however would be good if you offered a service plan.
My vehicle reported 'damaged' as an output of the health check video, a short vehicle inspection upon arrival would have avoided considerable upset..
Wesley looked at the wheels and agreed no customer damage to the wheels, He fowarded photos and detail onto David Noble the original sales person, After 5 days no response so I rang, David informed me that they would sort something out?
Easy procedure, friendly staff, efficient and knowledgeable staff.
Normally we are satisfied, but on this occasion we weren't. We told the Service Manager this but he wasn't very sympathetic. The order in which the work was carried out meant we now have an unnecessary MOT failure on the car's record.
The MOT and associated works were carried out as planned and the timed appointment was exactly on time
Very satisfied,the service was brilliant.
They require many phone calls and visits to their dealership to get the work done to a satisfactory standard and would avoid doing anything under warranty if they thought they could get away with it. They are NOT FIT to be a BMW DEALER.
The veichle has service and mot
Lucy and the people I dealt with were very professional and helpful. Clean and impressive inside and out, exudes pride in the organisation that inspires customer confidence.
Friendly family feel dealership. Always good service but docked 0.5 as took much longer than expected and wasn't kept informed as well as I would expect
My car had been booked in for a service for a couple of weeks but when I arrived with it the reception staff said it was not booked in ! I was somewhat disappointed However they fitted it in that day but much later on.
See comments from question 1 - the same apply. Poor customer service
Car pre-booked fot its service and a courtesy car also booked. No courtesy car available. Then when collected it hadn't been washed. The car was handed back as ready with an18-20
Lack of interest in providing info on additional product I wanted to buy
Excellent service from start to finish
Reliable and friendly service.
Polite efficient service
excellent customer service from the minute i booked the service over the phone to the nimute i left the showroom
The way that that it was explained of the work that had been carried out
Great staff and lovely place to go sit and wait for my car to be dealt with .
The showroom was of an exceptional standard with all members of staff very helpful
All aspects of dealing with Soper in Lincoln were excellent. The two people I dealt with (Rob and Wes) were very helpful, knowledgeable and efficient in responding to my queries. An excellent service all around. Would recommend to anyone.
Mike Taylor professional hand Over
Excellent Service by the whole BMW Team
As outlined above the sales person I was dealing with was accommodating and outstanding and happy to got the extra mile to get the car ready for me in time.
There was nothing more that they could have done. It was all exemplary.
dealership, and sales person were excellent and easy to deal with nothing was to much trouble
Good service, good price, happy with the car. Only hiccup was not having the Sat Nav working for when I collected the car
Seat settings etc could have been explained more fully
Smooth and efficient
Unquestionably this would have been a 5-star rating but for a disappointing experience at handover. Preparation for delivery had clearly been rushed, notably the interior. The attitude of the staff member tasked with addressing this was unacceptable.
Couldn't fault them
I find the entire team at Soper from Tracy at the reception desk, June fielding all phone calls and finally the James and Eric from the sales team good people. They are welcoming, helpful making the parting of large sums of money much less painful.
Car should have been fully acceptable with correct handbooks and navigation code available at time of delivery and unmarked door mirror shell. To be fair the dealer has agreed to correct the issues
Good communication and ability to meet my time scales and appointments
Everything ran on rails from ordering to delivery. No complaints from me whatsoever.
Nothing negative to say
So far so good although I have yet to pick the vehicle up from the dealer. Based on my current experience I expect that the handover should go smoothly.
Everything was superb
We have known the sales man for many years and always had good service from him
As previously Sopers Service is outstanding
Adam was very helpfull in finding the right car for me and my wife.