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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
386 ratings and 167 comments received in the last 90 days.
29 August 2024
Excellent service
29 August 2024
Very easy to deal with my local centre and communication was perfect
20 August 2024
Professional and helpful service from all the staff
17 August 2024
Jack was very efficient and professional during each interaction.
16 August 2024
Extremely satisfied. Jack Bentley at Soper really looked after me. A great and positive experience.
13 August 2024
Exceptional service from initial visit through to handover of car.
10 August 2024
Our new Bmw is just what we wanted and we are really enyoying it.Thanks Stefan,Eric and the team at Soper BMW
10 August 2024
A positive outcome was found to the issues and I feel I was spoken to with care and consideration.
03 August 2024
The sales person was very knowledgable and courteous and made the whole process painless
03 August 2024
Very professional and at the same time friendly
31 July 2024
10/10 there was a little hiccup will the initial delivery which was sorted out immediately. Charlotte came in on her day off which was much appreciated to ensure a smooth handover process. Genius Jack was great explaining the controls of the car
27 July 2024
I was made to feel very special
27 July 2024
Excellent service late way through .
24 July 2024
Nice touch by saleswoman to cover my new car in the showroom making the purchase feel extra special.
07 July 2024
We've had great communication from the day we ordered and our car arrived when it was expected
03 July 2024
All done and completed same week.
02 July 2024
As above!
01 July 2024
Asked how often I would like updates and Charlotte kept to the schedule.
28 June 2024
Quality service and quality experience
26 June 2024
Very satisfied with the purchase process, including car suitability, test drive experience. The purchase process was made very simple, including buying and financing the car. The team at Sopers were very helpful and made the event special.
26 June 2024
Everything went to plan no challenges with the process
26 June 2024
Excellent service from all staff
17 June 2024
Excellent handover
30 August 2024
Great service. Lovely waiting area. Plugs available so can work while waiting.
29 August 2024
Great communication. Good value
28 August 2024
Phone call updates were great
28 August 2024
A great customer experience, from booking online to dropping off the vehicle always welcomed with a smile.
27 August 2024
The work has always been done to our satisfaction
27 August 2024
I did not want to do the self check in but was told to, I was surprised that there is no transport to Lincoln centre from the dealership or offer of a loan car.
27 August 2024
The Soper staff were very friendly and helpful. From a misunderstanding about cost for diagnostic checks, Soper came up with solutions and communicated this quickly.
27 August 2024
Everything was very good with the visit the only reason for not giving 5 stars was timing. The car should have been ready at 10.15 but was not available until 11am which was a little frustrating
27 August 2024
I was well looked after bu Samantha Waite & the service team.
26 August 2024
Very satisfied - always keeps us updated with service or MOT progress, sends video of what was done and what needs improvements.
26 August 2024
Problems always solved satisfactorily.
26 August 2024
Customer service was excellent as always. Particular mentions go to Tracy, Georgia and Jack - thank you
26 August 2024
Very efficient and excellent service
26 August 2024
Good service
25 August 2024
The service was of a high standard. Welcomed me well and kept me posted well during the stages of the service.
25 August 2024
You get what it says on the tin.
24 August 2024
I'm always made to feel like I'm the most important person in the room
24 August 2024
I needed help from experts and it was provided.
23 August 2024
Frendly service had priblem with rams so had to keep car longer but just said keep loaner car for extra day at no extra cost
22 August 2024
All went well.
20 August 2024
The service team are excellent. They have got to know me over the years and have been very accommodating. It's always a pleasure to speak with any member of the team.
19 August 2024
Everything fine. Needed new tyres but went to Halfords to have them replaced.. Having used Sooers for 25+ years, if there's been an acknowledgement of my loyalty throigh some sort of discount I would have had these done at the garage.
19 August 2024
The staff are very friendly at Soper and definitely not the pushy 'used car sales types' of past garages I've come into contact with. Their customer service is always top notch.
19 August 2024
Quality service, friendly staff
18 August 2024
By not addressing the low AdBlue issue left me wondering if anything else had been overlooked. When booking my car in I was asked if I'd like a complementary clean and vac, I don't think that was achieved either.
17 August 2024
Courtesy car not offered? Offered brake service, but what did this entail?
17 August 2024
Service work and checks is carried out efficiently and progress reported promptly.
17 August 2024
Professional service and was kept up to date every step of the way.
16 August 2024
The Service Assistant, Jess was suberb. warm and welcoming and highly efficient. A superb service. Thanks Jess.
15 August 2024
Just simple, easy service from polite, knowledgeable and helpful staff. Made to feel like I count as a customer.
14 August 2024
Everything that was requested was completed without fuss.
13 August 2024
Communication with service department seemed a bit difficult this time. Additionally my car and BMW app are still saying that the mandatory inspection (MOT) are still due so this has not been updated after the MOT was carried out.
13 August 2024
Health check video was good
12 August 2024
Soper's were friendly and offered to clean the car free of charge. They also looked over the car and made suggestions for extra optional servicing works which I chose one I thought should be done for a reasonable price & could be undertaken that day
12 August 2024
Completely satisfied.Work carried out within the time given Also lovely free coffee
11 August 2024
Every thing was done as it should be in an efficient friendly way
11 August 2024
They appear to have damaged my passenger seat
10 August 2024
Good comms, completed before requested time.
10 August 2024
Very quick at getting the work done on my car and are always happy to help if I ring them
08 August 2024
Service advisor Pete was spot on
08 August 2024
Everything went as planned and expected, also the service was able to be completed earlier at my request
08 August 2024
We had a challenge with an expensive part that needed replacing and Sam was able to help with sorting that in a way that was fair and reasonable.
07 August 2024
I have used Soper BMW for my services on my F25 X3 since I moved house to Newark, Nottinghamshire as they are my nearest BMW dealer. Always had good service from them.
06 August 2024
Good experience
06 August 2024
Kept informed, work carried out satisfactorily Could I please have the report of the work carried out as requested on collection of my vehicle.
06 August 2024
From start to finish each time I have been, I have always left positive and with no further follow ups
06 August 2024
Polite and accommodating
05 August 2024
Kept upto date on all work being done
05 August 2024
Car was returned clean inside and out
05 August 2024
friendly staff and very efficient
04 August 2024
No reason to complain
02 August 2024
Very efficient service and always kept informed. Disappointment was that it took two weeks before I could get my car booked in, otherwise excellent.
02 August 2024
Very efficient and never try to see me what I don't need.
01 August 2024
Exellent experience
01 August 2024
Easy to arrange visit when making an appointment to suit me
31 July 2024
Usual good service that you come to expect.
31 July 2024
Rowan looked after the service of my car perfectly
30 July 2024
Staff are great, which backs up the service provision
29 July 2024
Excellent customer service from everyone who has dealt with me and my car when it has been in for servicing and other issues.
29 July 2024
Excellent response.
29 July 2024
Polite friendly staff, very accomodating, good facilities should you spend time waiting.
28 July 2024
Agent Regan was excellent
28 July 2024
Good Video explaining the problem and resolution. I also spoke with Rowan who was both professional and informative. He also set up the BMW app. Car cleaned. Punctual service delivered on schedule.
27 July 2024
Completely satisfied with the service, a great team.
27 July 2024
I was so happy, thanks for Dan and all the staff
27 July 2024
Alyshia was 10/10
26 July 2024
Very friendly and very professional but £324 for new front pads is outrageously expensive.
25 July 2024
Great communication before and during my servicing visit.
24 July 2024
The customer service is personnel and the reason why you have a high market category car.
24 July 2024
Car was in for an mot , so I waited for some of the time in the centre. A comfortable place to wait, while car was washed and vacuumed after mot.
23 July 2024
Great service and very good communication with your advisor
23 July 2024
Very good communication with service department and technician on progress while work being carried out.
23 July 2024
Did exactly what I requested and back on time.
23 July 2024
Because it could not get any better
22 July 2024
Customer service / attitude of staff Physical environment Timeliness
22 July 2024
The price was too high for what was done, hence the reduction by one star
21 July 2024
Customer satisfaction. My car was washed but in many places not to a very good standard.
21 July 2024
A lot of time wasted trying to open the door
20 July 2024
Excellent!
19 July 2024
Friendly, professional, efficient service.
18 July 2024
Service was efficient and quicker than expected, couldn't fault it
17 July 2024
No problems all went well
16 July 2024
Service excellent with any questions comprehensively answered.
16 July 2024
The team are really customer focused and nothing is too much trouble.
15 July 2024
Excellent staff
13 July 2024
Have confidence in the work carried out.
13 July 2024
The customer service was amazing. I was kept informed of every step. Jessica was very efficient and pleasant. The gifts for the delay were unexpected, very much appreciated and brilliant. Thank you.
13 July 2024
Just brilliant
12 July 2024
Service provided on time and at agreed cost: all staff I had contact with were friendly and professional.
10 July 2024
Fast, efficient with people's time, clear about what's being done, happy to help
10 July 2024
As above
09 July 2024
First class help from all the team - very customer focused. Particularly Alyssia?, Tracey as always and additionally Charlotte and Sid from the sales team
09 July 2024
Having dealt with many main dealers, the Soper service department are consistently excellent. They are flexible, responsive, and carry out high quality work.
08 July 2024
So professional and always so helpful
08 July 2024
Special mention for Alyshia Olson, who was amazing in updating me and answering my queries promptly and patiently.
07 July 2024
Very friendly and professional service
06 July 2024
Service and prices as expected, recommended actions noted but not pushed onto me.
05 July 2024
Car sorted easily
03 July 2024
Quick service and no long wait
03 July 2024
Rowan was just great, efficient & informative. All completely trustworthy
03 July 2024
Good
02 July 2024
Very efficient the day
30 June 2024
Could have completed the repair quicker
28 June 2024
I had bought a used BMW from Soper that after taking delivery exhibited a fault in the gearbox. After reporting the fault the car was quickly inspected and repaired very quickly and efficiently under BMWwarranty. Brilliant communication and service.
27 June 2024
Work quoted was done on time and more than met my expectations
26 June 2024
Detailed feedback on work done including video of initial inspection as part of service.
26 June 2024
Technicians completed work as required in a timely manner. Alyshia was pleasant to deal with & I appreciated her sense of humour along with an efficient manner .
25 June 2024
Work done promptly
25 June 2024
Our car was recovered to them Monday morning, it needed a new engine and we collected the car Friday evening. Can't fault them! Amazing service!
24 June 2024
Service carried out on time , car cleaned on pick up , customer service excellent Easy to book appointment
24 June 2024
I can only comment on how I was personally treated
24 June 2024
Would have given a 5 but service booked via app for fast lane wait with car. Receptionist thought I was leaving car but she sorted it and Was done in 2 hours.
21 June 2024
Efficient drop off and good comms throughout the day keeping me apprised of progress.
20 June 2024
Service is always good.
20 June 2024
Sam the receptionist was very helpful and friendly, and the guy from the workshop came out to show me my wheels to make sure I was happy. Excellent service
20 June 2024
ALL GOOD.
19 June 2024
Received notification of change to original service requirements. Polite, friendly and professional at every stage.
18 June 2024
Excellent service
18 June 2024
Focused on customer need
17 June 2024
Lovely friendly staff but disappointing to have to travel to this location. Valet not performed despite offering this service.
17 June 2024
Long wait for a part that my car needed & think courtesy cars should be free to regular loyal customers.
17 June 2024
I was kept updated, my needs were accommodated and I received additional help. Rowen Hawcock was extremely pleasant and amiable. An asset to BMW.
17 June 2024
No complaints, dealt with quickly
17 June 2024
Only thing wrong is that I have not received my visual assessment video.
17 June 2024
Very welcoming staff and good communication.
16 June 2024
I had to wait about 40 mins to collect my car that was the only thing otherwise it would have been 5 stars. Fortunately there is a comfortable waiting area with drinks.
16 June 2024
Friendly and helpful
16 June 2024
A
15 June 2024
High standards maintained.
13 June 2024
Asked to wait before collecting vehicle but used drop off box and expected to do same to collect keys
13 June 2024
Completed on time
13 June 2024
Problem was not diagnosed initially and wasn't until I had to call out BMW Assistance that the mechanic stated there was no coolant. Once this was mentioned to the Soper Mechanic, the fault was found whuch was a split coolant hose pipe.
13 June 2024
kept update through the repair
11 June 2024
Completely satisfied although I would have liked a little more frequent updates about the situation with the car.
11 June 2024
Service from Jason from the Ford call was made as easy as could be
11 June 2024
Neutral. What I'd expect as a minimum.
11 June 2024
I would have given 5 stars however on this occasion I had to wait 2 days for a part (horn) that failed and needed replacing and I feel this was not satisfactory and I was without my car for 3 days which I hadn't planned for.
11 June 2024
Customer service is fab. This is my first experience of Soper and BMW, I'm very impressed. The car was in for two recalls and I hadn't purchased the car from them but nonetheless it was a fab customer service
10 June 2024
All straightforward, knowledgeable staff
09 June 2024
Professional from start to finish, always polite & helpful.
09 June 2024
Efficient service
08 June 2024
Quick and efficient
08 June 2024
Awesome staff, nothing is ever too much trouble
30 August 2024
Effortless process and vehicle transfer. Reasonable finance deal.