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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
396 ratings and 207 comments received in the last 90 days.
23 November 2023
Best handover experience ever
21 November 2023
I was informed every step of the way and shown everything about the car when I collected it and the salesman helped me set everything up to how I wanted it
13 November 2023
'
02 November 2023
Jack was extremely helpful at all stages of the process and everything ran as smoothly as it could have
19 October 2023
excellent service
19 October 2023
The five members of staff I met were excellent - welcoming, helpful, quick to respond to questions, courteous, etc. They all demonstrated the qualities and professionalism I hoped to see when buying my new BMW.
18 October 2023
Charlotte and Michael at the dealership were both absolutely brilliant.I would highly recommend
16 October 2023
Completely satisfied, service, speed and execution of sales, finance, and after care
13 October 2023
Great service
05 October 2023
Always answered queries within a short timescale!
05 October 2023
Staff had smiling faces, very welcoming, professional throughout and were happy to do the best they could at every request!
02 October 2023
First class service from beginning to end.
02 October 2023
Got everything we needed.
01 October 2023
From start to finish you listen and respect my needs
29 September 2023
All concerns addressed
20 September 2023
Jack went through everything when I picked the car up so I drove away feeling very happy with the vehicle.
12 September 2023
Excellent service
12 September 2023
Exceptional service from Soper of Lincoln and a very special mention to my main contact - Jack Bentley - who was simply brilliant! I won't be going anywhere else for my cars from here on!
12 September 2023
Handled quickly and professionally as always.
07 September 2023
Jack was fantastic, we knew we wanted a BMW, just not which one! Jack was patient and knowledgeable which allowed us to make the right decision in the end!
24 November 2023
Dealing with professional people
23 November 2023
Friendly and efficient. Overcome systems problem to make sure i was helped
22 November 2023
Soper did the work at the cost quoted and provided quality loan car.
22 November 2023
Alyssa was very informative and helpful throughout my visit at BMW
22 November 2023
See above...
21 November 2023
At very short notice Isla and the team at Soper made arrangements to resolve the issue with my car allowing me to continue with my travel plans that would otherwise have been a nightmare.
20 November 2023
Very satisfied with having the car serviced at Sopers always kept in touch either at home or waiting at the garage.
20 November 2023
Always keep you informed on what's happening
20 November 2023
MOT good service Repair to mudflaps not good.
20 November 2023
As expected, works in their waiting area whilst waiting for MOT, coffee and WiFi what more could I need!
20 November 2023
Always happy with the servicing.
20 November 2023
it was great
19 November 2023
No contact and wait time
19 November 2023
Visit was made very easy
19 November 2023
The overall experience was great
19 November 2023
Appears to have fixed the fault, done quickly and helped me get the hire car taken care of.
18 November 2023
People I dealt with were pleasant but service experience poor - mainly because when things went wrong nothing was done to minimise the inconvenience, it's when things go wrong that you find out what the real standard of service is
16 November 2023
Service was great, Peter Mizen is the best service advisor ever!
16 November 2023
Not satisfied at all, see above. Also, the invoice shows us as charged for the micro filter, but also that it is on back order? We are not clear if it has actually been fitted.
16 November 2023
Great done when expected lovely clean car
16 November 2023
Would have been 4 star , my personal settings were not reset steering wheel etc.
15 November 2023
Can was completed quickly.
15 November 2023
Excellent service especially islay fairclough
14 November 2023
I am still waiting to hear back from BMW regard the discolouration of the rear spoiler and side blades as well as the rear wiper replacement. Jamie did say the part may be 2 or 3 weeks and it has been 2 weeks.
14 November 2023
Quality and attention to detail excellent
14 November 2023
The team carried out the work required in the timeframe as expected
14 November 2023
>> Soper Lincoln did the MOT on my 5 series on 30th Oct. The invoice was emailed to me. The hard copy print of the MOT were given to me (why not email those also ?). MOT advised me the front suspension arm ball joints have play .. .. see next box
13 November 2023
As above
12 November 2023
Excellent service Good communication
12 November 2023
Service was poor.
12 November 2023
See 1 above
12 November 2023
No reason not to, good service
11 November 2023
Can't really say they did anything wrong was a very good experience with them
11 November 2023
Although I had an issue after collecting the car the problem was quickly solved. Saw kept well informed and up-to-date with the progress and Dan was very helpful.
09 November 2023
This time our vehicle was in because of a recall on BMW, I made it clear that the VHC was important to us, after chasing this twice it finally came through at 17:40. Vehicle was with the garage from 8am.
09 November 2023
Recall done on time
09 November 2023
Service was great. Staff all very friendly and professional.
09 November 2023
Short service long day.
09 November 2023
Car was partial cleaned following service, ended up paying to get it done properly. Reported to Cy Wilson via email
08 November 2023
Extremely satisfied with work done and customer service. My car was well valeted as part of customer care, although the wheels and interior were not fully cleaned and vacuumed hence 9 out 10 score.
08 November 2023
Well looked after throughout the sale
08 November 2023
Everything got done on the car I expected and more.
07 November 2023
Unable to offer full feedback as my car still has not been returned as awaiting part.
07 November 2023
Chris on the service team was a pleasure to talk to, being knowledgable and keeping in touch with us during the repair.
07 November 2023
Good service dept
07 November 2023
Ignored for over an hour at the service department. When I told them my car was still where I left it two minutes later it moved. So I assume they forgot.
06 November 2023
Very professional and friendly and welcoming
06 November 2023
EGR recalled for inspection. No word on replacement, despite DVLA recall.
06 November 2023
It would have been 5 stars I'm awaiting an email from the Service Department, (Alyshia Olson) that I can forward to my Company's Leasing Agent for new tyres as issues with a mis shaped tyre on the rear, but still have not this email.
06 November 2023
All good but don't like all the adverts when using key drop for services
05 November 2023
Soper seem to do a very good job as far as I can see but when I get damage repaired I would expect to get some paperwork which specifies what has actually been done rather than just having a verbal statement. Also a warranty statement should be given
02 November 2023
Professional from start to finish
02 November 2023
Service experience was good.
01 November 2023
Service agents were polite but the level of service us not as it was pre covid
31 October 2023
Waiting 8 hours is not acceptable
31 October 2023
completely dissatisfied still have a fault
31 October 2023
I felt well looked after, informed and valued.
31 October 2023
See answer to Q1.
31 October 2023
See above.
30 October 2023
As mentioned car was in for a recall only, and was then washed and vacuumed after work complete and video sent to my mobile of current state of vehicle suspension etc.
30 October 2023
I was not informed of charges to be made until I collected my car. I am dissatisfied as I shouldn't have to paid for a service that I didn't request.
30 October 2023
Hassle free purchase from start to finish.
30 October 2023
They conducted the recall work very quickly & we're able to work around my schedule (which was very tight) & even cleaned the car inside & out for us!
28 October 2023
Told that everything will be reported and kept up to date.
27 October 2023
I had my vehicle serviced recently the young lady who dealt with me Alyshia Olson was very professional and efficient and ensured all my concerns where dealt with Very pleased with Sopers and would highly recommend.
27 October 2023
Staff are very helpful and friendly. Car came back nice and clean too which is a nice touch.
27 October 2023
1st class service
26 October 2023
The service &sales team have been great since we purchased the vehicle
26 October 2023
Professional, swift customer experience.
25 October 2023
Waited 4 hours for a waiting apointment for something that wasn't a big task. Car not clean at end not amazing. Was charged the wrong amount after being quoted a different price. Friendly staff.
25 October 2023
Quality was not as expected.
25 October 2023
As above
25 October 2023
Alyssa and the lady on reception were very warm and welcoming. Had some issues around my MOT and Alyssa helped me sort and nothing was to much trouble
25 October 2023
Done on time, great staff, comfortable waiting area
24 October 2023
Same as above. Would be 5 if you could provide a courtesy car. I have to travel nearly 120 miles to make the two trips when the car is in all day.
24 October 2023
It was very easy to drop car
24 October 2023
Good service from all involved.
23 October 2023
Islay was superb throughout.
23 October 2023
Excellent. Service dept receptionist brilliant. Job done well and on time courtesy cat amazing and my car clean!
21 October 2023
Work was carried out on time and met my expectations of a dealership
21 October 2023
Dope have been excellent each of the 3 times I have used their service department.
21 October 2023
As above
20 October 2023
The dealer delivered the service and timescales they promised
19 October 2023
Good environment
18 October 2023
Again great service during the visit. Sadly no invoice e mailed. I called back to ask for it on the day after (Saturday) was told it would be sorted Monday. Now Wednesday and no invoice still
18 October 2023
Couldn't fault the welcome etc
18 October 2023
Clean, well presented dealership with good facilities and very friendly staff
17 October 2023
Looked after me
16 October 2023
Service, technical work and information were exemplary, even when we realised I had made an incorrect booking.
16 October 2023
Staff are always pleasant & helpful
16 October 2023
The customer service experience was very good. From arrival at reception to collection upon completion.
16 October 2023
Transparent process - no hidden or unexpected additional costs.
15 October 2023
Receptionist excellent, Service Advisor very pleasant and professional. Most local garages offer FREE courtesy cars or will drop off at home and pickup when your service is complete. NOT Soper, they CHARGE £30 for loan cars & dismissed their drivers.
15 October 2023
a PDC sensor at the front with no discernible damage is being blamed for complete failure of the system.The garage maintains its 'wear and tear' unless it is removed and sent back to the supplier to determine failure mode how can either party know ?
15 October 2023
The staff that i dealt with were all very helpful and polite. Just not good.at keeping me informed
11 October 2023
Excellent communication and attention to detail
11 October 2023
Very courteous and helpful staff.
10 October 2023
Car was serviced well and cleaned and ready on time. No problems.
09 October 2023
Ditto above. MoT 5 stars Sat Nav 0 stars, still outstanding!
09 October 2023
Great service in all respects as always.
09 October 2023
Very easy to deal with Soper's, excellent use of technology to aid faster check in, not left waiting long when picking up the car. Reasonable with service costs
09 October 2023
On the day of my appointment I was held up in traffic following an accident. This resulted in my attending for my appointment over two hours late. The staff were really supportive and ensured my vehicle was dealt with.
08 October 2023
Helpful staff, pleasant short wait on collection.
08 October 2023
I bought the car online and telephone conversations and Soper gave me great confidence in what I was purchasing. I was delighted with my purchase when it was delivered
07 October 2023
I felt that the service was presented very efficiently and the feedback was reassuring
05 October 2023
It was dept with
05 October 2023
Happy with the service I got
05 October 2023
The service from Soper has been very good when needed, so far. Lucy Butler was very friendly, professional and helpful.
05 October 2023
Everything was simple, quick and effective
05 October 2023
My BMW is not driving smoothly after your repair my car.my car always drives smooth.this is the third time am having bring my car to BMW.am not pleased this time.am not happy with the way my car was cleaned.can see the scratch marks on the front
05 October 2023
My recent experience, ongoing has been apawling. probably best to call to discuss on 07792658869!
04 October 2023
Always a fast and efficient service with timely updates throughout the day.
03 October 2023
The car is looking as good as new, just what we wanted.
03 October 2023
Never have a bad experience. Service quality is consistent
02 October 2023
Convenient to combine service with Mot, efficient and friendly service.
02 October 2023
Diagnosed oil leak to two possible places, one correct, and only charged for. Loan car made available on the day of the works at no cost.
02 October 2023
On time and pleasant environment
02 October 2023
Fixed the problem and helped me. In time and quickly
02 October 2023
The video clip walk around the vehicle was too rapid and didn't focus on anything other than sales opportunities i.e. tyres and wheel refurbs
02 October 2023
All completed as promised
02 October 2023
Updated service records on key/car , hoovered interior and cleaned car. Lady on service reception very friendly..
02 October 2023
Good job undertaken and great customer service
02 October 2023
Great service from Chris at Soper.
01 October 2023
Can't fault Soper BMW. They have the best staff and they call you back.
01 October 2023
no hassle
30 September 2023
I leave my car with you and just wait for a call (easy)
30 September 2023
I got a text reminding me for MOT, wasn't told even on collection that service was also due. On collection of my car told I had a nail in tyre but to keep an eye on tyre pressure, was shocked and asked for it to be changed, unable as non in stock.
29 September 2023
I would prefer to have any works done in the morning due to hours of work and distance from dealership. Evening collections mean traversing the City at it's busiest time. To avoid this the car was in the garage for 41+ hours.
29 September 2023
Kept informed and car was ready
28 September 2023
Alyshia Olson the Service representative kept me informed and advised on an extra item that required attention She fully explained what had been done when I collected the car and was knowledgeable & professional A first class asset to your company
27 September 2023
All the staff members i dealt with were very professional and friendly and my vehicle was ready on time and had been cleaned
26 September 2023
Friendly and helpful dealership staff from reception to technicians. Ease of booking via bmw app, website or phone
26 September 2023
Kept me informed of what was going on.
26 September 2023
Great team, personalised attention
26 September 2023
Loved the video at the end regarding my mot for my BMW
25 September 2023
Very good service from start to finish
25 September 2023
All aspects undertaken swiftly and diligently.
25 September 2023
Jack kept me updated.
25 September 2023
Good service but sad that the car valet is not what it used to be a few years ago
25 September 2023
Professional, polite, . Generally a good feel in the place
25 September 2023
Great friendly service
24 September 2023
Just a friendly experience
22 September 2023
Welcoming and friendly. Good coffee too
21 September 2023
Excellent customer service experience
20 September 2023
Additional question not answered.
20 September 2023
Good friendly service
19 September 2023
I love Soper. They are a great team that do everything they can to make sure I am looked after.
18 September 2023
Inefficient and lied to 3x in 20 minutes
18 September 2023
Mon 0830 check in, no contact till 1645 to be told MOT fail, damaged tyre, plus service not finished. Tyre & retest arranged thurs am. 0830 check in, I rang at 1200 & 1330 service guy was at lunch. Told tyre hadn't arrived when I turned up at 1400
18 September 2023
I like your service
18 September 2023
Garage hadn't booked us in after our phone call, had to wait half an hour until the call had been dredged from the recording system. Then when it was proved we had booked it in, they finally agreed to do it. If there was space to do it, just do it.
18 September 2023
The service guy was not honest about the alledged phone call/text/voicemail. I received the video walkround on the day after the car was allegedly completed with a request to authorise some additional work.
17 September 2023
recent visits have been carnage for me this is the first time i have been kept up to date on the progress of my car and subsequently had it returned on time.
17 September 2023
Did exactly what was required, in an agreed timeframe with pleasant customer service
17 September 2023
I had a waiting appointment for a service. Everything was completed as promised in a friendly and efficient manner
17 September 2023
The staff were friendly and helpful. They explained everything in detail and kept us informed.
17 September 2023
Satisfied with the work done for the car. However I was not satisfied with way treated; long wait, being escorted by receptionist, and given a curtesy car that was not cleaned and with empty tank. It was unpleasant experience.
17 September 2023
No hassle to arrange and costing provided before visit.Simple and easy.
17 September 2023
One negative issue, Informed staff prior to my arrival, one of the door handles on my car was rattling and needed tightening. On arrival at BMW centre I added the issue on my log in. This was not sorted, I had to report again this delayed me leaving
14 September 2023
Friendly efficient staff. Work was done within the time stated and premises warm and comfortable for waiting customers.
14 September 2023
Chris Chambers makes you feel very welcome and knew exactly what we expected from the service on the 1M. * * * * *
14 September 2023
All work has been carried out, to a very high degree. I was kept informed at every stage of the work. Jason and Paul listened and understood all of my requirements for the work on my vehicle.
13 September 2023
always a good experiance
12 September 2023
Was kept fully informed, work was to a high standard and the staff were fantastically helpful.
12 September 2023
Additional work identified for the near future, no surprizes
11 September 2023
Great service, squeezed me in the diary & got it sorted asap??
11 September 2023
Very friendly welcome and kept me fully informed throughout. I usually go to Sytner in Nottingham, but Soper's customer service is light years better!
11 September 2023
Job well done
11 September 2023
excellent service
11 September 2023
No courtesy car on taxi service available for motability customers
10 September 2023
Great staff who make you feel very welcome and always do their best to help
09 September 2023
Efficient, friendly , knowledgable staff. Pleasant people in workshop ready to explain everything with patience
08 September 2023
The dipped headlights caused problems to approaching motorists after a new switch had been fitted. The adjustment was made promptly. The prepaid service plan was not taken into account on the original invoice although it was discussed when booked.
08 September 2023
Great service at Sopers. The only reason I drive a BMW.
08 September 2023
Pre booked loan car not available. Replacement car had to be returned before work was complete on my car.
07 September 2023
Nice bloke, Tom knew his stuff
07 September 2023
Just very disappointed that there was no contact with us all day !!
05 September 2023
As above
05 September 2023
Kept informed
05 September 2023
Very polite and nice staff. Had 2hr 'while you wait' appt. which was explained to me at the start may be extended if work was required, which it was. Provision of power source for laptop charger would have been much appreciated.
05 September 2023
Good service friendly and welcoming
04 September 2023
Very friendly staff always happy to help.
03 September 2023
They gave me a great deal and I got the car quickly!
03 September 2023
Good efficient service and excellent meet and greet from the lady on reception.
03 September 2023
Because the service staff simply dont listen / dont care what the customer is wanting.
02 September 2023
Brilliant service. The staff are excellent.
24 November 2023
Friendly and helpful staff at my BMW centre made the purchase as easy and stress free as it could have been.